Insight that
Transforms Experiences

We are User Vision, an insight-led human-centred design agency
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Our Experience

We work together with hundreds of clients all over the world – using insights and innovations to help them give their customers the very best user experience.

Fantastic to work with, I am really impressed with User Vision and the support they give us. Gave us proof of the changes that are required to move our online strategy forward.
Clydesdale Banking Group
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Thoughts and Events

Thoughts

3 perspectives on how AI is shaping inclusive digital experiences

AI is transforming digital accessibility — empowering disabled users, enhancing how we evaluate digital experiences, and reshaping how inclusive products are designed. This article explores three key perspectives and highlights how AI can support more equitable, human-centred digital experiences when used thoughtfully and collaboratively.

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Synthetic Users and Digital Clones: A UX Researcher’s Honest Take

AI research tools promise speed – but at what cost to human insight? Are synthetic users and digital clones really the same, and do they truly work for UX research? We cut through the hype. Drawing on evidence from the UX community, market research, and MRS conference case studies, we share a clear, practical view: where synthetic methods add genuine value, where human insight remains essential, and how to tell the difference between synthetic users and digital clones in real‑world research. A must‑read for UX professionals, product teams, and researchers navigating AI‑driven testing.

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Training & Events

Apr

20

Designing Accessible Experiences

Book now for Designing Accessible Experiences

Apr

27

Master Accessible Document Creation

Book now for Master Accessible Document Creation

May

04 05

Developing Accessible Services

Book now for Developing Accessible Services

Our studios

Our state-of-the-art studios are designed by researchers for researchers. Our three flexible spaces in the heart of Edinburgh are available to hire. And, whatever project you have in mind, you’ll always find what you’re looking for.

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