AI is transforming digital accessibility — empowering disabled users, enhancing how we evaluate digital experiences, and reshaping how inclusive products are designed. This article explores three key perspectives and highlights how AI can support more equitable, human-centred digital experiences when used thoughtfully and collaboratively.
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AI research tools promise speed – but at what cost to human insight? Are synthetic users and digital clones really the same, and do they truly work for UX research? We cut through the hype. Drawing on evidence from the UX community, market research, and MRS conference case studies, we share a clear, practical view: where synthetic methods add genuine value, where human insight remains essential, and how to tell the difference between synthetic users and digital clones in real‑world research. A must‑read for UX professionals, product teams, and researchers navigating AI‑driven testing.
Read : Synthetic Users and Digital Clones: A UX Researcher’s Honest Take post