Say hello to the team.

Our team

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  Chris Rourke

  Founder and CEO

  About Chris

  Chris never stands still. Whether it’s delivering training or developing UX strategies, his energy and enthusiasm helps to keep the whole business moving in the right direction.

  As well as degrees in Engineering Psychology and Ergonomics, he has over 25 years applying his skills in the fields of user experience, human factors and training – working all over the world with the likes of Hewlett Packard, Emirates and the US Department of Transportation. Chris has served on the board of Scotland’s tech industry group ScotlandIS and is the UK National Expert for the UX Qualification Board. He also established the Scottish Chapter of the UXPA – which he ran for nearly a decade.

  His fascination in UX never wavers, particularly in designing information architectures and exploring the evolving ways people use technology in their lives.

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  Emma Kirk

  Managing Director

  About Emma

  Emma is the voice and vision that drives our business forward – discovering opportunities for both the team and our clients along the way.

  Along with a Business degree and Marketing Diploma, much of her distinguished career has focussed on customer insight and designing digital experiences. Emma loves going above and beyond clients’ expectations – and she’s proud to have a team that always manage to do exactly that. She’s also proud to be a mentor for Napier University students.

  Outside of the industry, Emma loves getting crafty, gardening and spending time with her family (even if most of that’s taken up organising her young daughter’s social engagements).

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  Stephen Denning

  UX Director

  About Stephen

  Stephen drives the vision and strategies that enable our services – delivering insight and design that shapes excellent customer experiences.

  As well as degrees in Computer Science and Human Factors of Information Design, Stephen’s experience in technology and management consulting goes back over 20 years. He’s passionate about creating experiences that work the way we do – that are useful, usable and deeply engaging.

  Stephen’s own favourite experiences usually involve food and family time – preferably when they can be enjoyed in beautiful places.

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  Julie Osborne

  Finance Manager

  About Julie

  Julie looks after all things financial at User Vision. It’s a role she’s enjoyed for more than 10 years.

  With over 20 years’ experience in the finance industry, across a number of companies in Scotland, Julie loves working as part of a strong team.

  She’s also a lover of cooking and travel, and spends some of her time working as a Medical Herbalist.

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  Edward Chandler

  Client Strategy and Engagement

  About Edward

  As both a Principal Consultant and the head of Client Services, Ed helps our clients get the most out of their UX engagement – enabling them to give the maximum benefit to their customers at all times.

  Having worked in UX design for over 15 years, his experience spans many industries and includes organisations like Emirates Airlines, RBS and The Scottish Parliament. Ed loves understanding how people discover, think and interact with technology – always aiming to make it better, more efficient and easier to use.

  Outside of UX, Edward likes to travel and try new experiences. He also enjoys racket sports and running around the park with his children.

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  Abi Reynolds

  Principal UX Consultant

  About Abi

  Abi helps clients to understand the behaviour and needs of their customers – making sure these insights are then translated into good design.

  Along with a Masters in Business, her experience includes the role of UX Research Manager at Paddy Power and managing a usability lab in the National College of Ireland. A popular trainer on our in-house development programmes, Abi is particularly interested in how we can use our understanding of psychology to create more intuitive, human-centred experiences.

  She also enjoys running, hillwalking and the odd glass of merlot.

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  Amy McInnes

  Principal UX Consultant

  About Amy

  Amy’s role involves developing customer-focused strategies for clients and building long-term relationships. She also works closely with her team to develop their UX skills.

  After qualifying with a BSc in Psychology and Business, Amy started her UX career at Bigmouthmedia / Digitas LBi, before joining User Vision in 2012. Since then, she’s continued to gain further qualifications in UX with certificates in CPUX-F and CPUX-UT.

  Away from the world of UX, Amy takes every opportunity to travel the globe. Her Instagram is full of fascinating experiences – from Africa to Australia and many places in-between.

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  Andrew Gribben

  Principal Accessibility Consultant

  About Andrew

  Andrew has always been fascinated by how people communicate with computers. He believes that when used responsibly, technology can empower users and change lives, so it was almost inevitable that he would build a career around implementing and promoting technical standards. In the past 20 years Andrew has been a Software Developer, Teacher and Coffee Roaster (everyone needs a hobby) but it wasn't until he began working in the field of digital accessibility that everything finally clicked.
  Andrew is technologist and tinkerer, he likes strategy wargames and building Lego with his kids, and works very hard to not be the Dad from The Lego Movie.

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  Alan Blackwood

  Senior UX Consultant

  About Alan

  Alan is a senior consultant with over 10 years’ experience focused on user-centred design.

  Along with an MSc in Human Computer Interaction, Alan has experience in UX-related roles in financial services and higher education. His ongoing mission is to make sure users don’t pay the price for uninformed design decisions.

  Outside of work, Alan is into most things with wheels and an engine. Not to mention film, literature and the beautiful British countryside.

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  Steve Fullerton

  UX Consultant

  About Steve

  Steve works with clients to get to the heart of what users need. He then offers solutions and makes them happen.

  Fully CPUX-F certified, his experience includes over four years as a UX/UI Designer at ICAS. In the world of UX, he’s passionate about interface design and prototyping, app design and experience.

  When he’s in his own world, Steve’s interests include travel, photography and running.

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  Julia Mullinger

  UX Consultant

  About Julia

  Julia works with clients to help them understand who their users are and what they need. She draws on these insights to define strategies and create useful, intuitive design solutions.

  Julia has a background of 10 years in digital marketing and content strategy and is professionally accredited in UX Design. Julia is passionate about solving user pain points, service design and UX strategy. Her recent experience includes user research and design for Heriot-Watt University.

  Outside of the world of UX, hill-walks, running, skiing and live music keep Julia entertained.

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  Keith Allan

  UX Analyst

  About Keith

  Keith is a UX Analyst with a focus on Accessibility, helping clients reach a wider audience and deliver the very best user experiences. Keith is passionate about inclusivity and equality for all users through web design and best practices. Keith has over five years’ sales and marketing experience working with clients from various sectors and is a recent software development graduate.

  Outside of UX, Keith loves being active and spending time with his family.

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  Mark Haley

  UX Analyst

  About Mark

  With a background in digital interaction design, Mark is passionate about creating products and services that provide value to users and customers. Working with the strategy of human centred design, real people are the core of the projects so that solutions to fit their needs can be discovered.

  Outside of work if Mark isn’t watching or playing football, he can most likely be found on the golf course, or up north seeing what Scotland has to offer.

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  Ritticcka Pathak

  Business Development

  About Ritticcka

  Ritticcka helps clients to understand what a difference our UX services can make to their business.

  With over 11 years experience in sales and business development, she plays an important part in driving business growth. She also loves meeting new people, which is ideal for such a client-facing role.

  Travelling, socialising and practicing yoga are some of the ways that Ritticcka likes to spend her free time.

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  Nikki Bochel

  Office Manager

  About Nikki

  Nikki looks after the day-to-day management of the office, making sure everything runs like clockwork.

  With 25 years experience in financial services, she knows all about working to tight deadlines and adapting to change. She’s also naturally skilled in making people smile.

  Away from the office, some things that make Nikki happy are family, friends and baking (she’s the self-confessed Mary Berry of User Vision).

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  Stevie Taylor

  Marketing Executive

  About Stevie

  Stevie handles the Marketing efforts for User Vision, creating our marketing strategy including outgoing emails and social posts, as well as raising awareness of our training, events and our research studios.

  With an MSc in Magazine Publishing, Stevie also has over 3 years’ experience in Marketing. Communication and visual elements have always played a role both her studies and her work.

  Stevie is a massive foodie, wine and dog lover. She has 2 dogs, a chihuahua and a border collie.

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