Team - User Vision

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Chris Rourke

Founder and CEO

About Chris

Chris never stands still. Whether it’s delivering training or developing UX strategies, his energy and enthusiasm helps to keep the whole business moving in the right direction.

As well as degrees in Engineering Psychology and Ergonomics, he has over 25 years applying his skills in the fields of user experience, human factors and training – working all over the world with the likes of Hewlett Packard, Emirates and the US Department of Transportation. Chris has served on the board of Scotland’s tech industry group ScotlandIS and is the UK National Expert for the UX Qualification Board. He also established the Scottish Chapter of the UXPA – which he ran for nearly a decade.

His fascination in UX never wavers, particularly in designing information architectures and exploring the evolving ways people use technology in their lives.

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Emma Kirk

Managing Director

About Emma

Emma is the voice and vision that drives our business forward – discovering opportunities for both the team and our clients along the way.

Along with a Business degree and Marketing Diploma, much of her distinguished career has focussed on customer insight and designing digital experiences. Emma loves going above and beyond clients’ expectations – and she’s proud to have a team that always manage to do exactly that. She’s also proud to be a mentor for Napier University students.

Outside of the industry, Emma loves getting crafty, gardening and spending time with her family (even if most of that’s taken up organising her young daughter’s social engagements).

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Stephen Denning

UX Director

About Stephen

Stephen drives the vision and strategies that enable our services – delivering insight and design that shapes excellent customer experiences.

As well as degrees in Computer Science and Human Factors of Information Design, Stephen’s experience in technology and management consulting goes back over 20 years. He’s passionate about creating experiences that work the way we do – that are useful, usable and deeply engaging.

Stephen’s own favourite experiences usually involve food and family time – preferably when they can be enjoyed in beautiful places.

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Julie Osborne

Finance Manager

About Julie

Julie looks after all things financial at User Vision. It’s a role she’s enjoyed for more than 10 years.

With over 20 years’ experience in the finance industry, across a number of companies in Scotland, Julie loves working as part of a strong team.

She’s also a lover of cooking and travel, and spends some of her time working as a Medical Herbalist.

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Edward Chandler

Client Strategy and Engagement

About Edward

As both a Principal Consultant and the head of Client Services, Ed helps our clients get the most out of their UX engagement – enabling them to give the maximum benefit to their customers at all times.

Having worked in UX design for over 15 years, his experience spans many industries and includes organisations like Emirates Airlines, RBS and The Scottish Parliament. Ed loves understanding how people discover, think and interact with technology – always aiming to make it better, more efficient and easier to use.

Outside of UX, Edward likes to travel and try new experiences. He also enjoys racket sports and running around the park with his children.

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Abi Reynolds

Principal UX Consultant

About Abi

Abi helps clients to understand the behaviour and needs of their customers – making sure these insights are then translated into good design.

Along with a Masters in Business, her experience includes the role of UX Research Manager at Paddy Power and managing a usability lab in the National College of Ireland. A popular trainer on our in-house development programmes, Abi is particularly interested in how we can use our understanding of psychology to create more intuitive, human-centred experiences.

She also enjoys running, hillwalking and the odd glass of merlot.

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Amy McInnes

Principal UX Consultant

About Amy

Amy’s role involves developing customer-focused strategies for clients and building long-term relationships. She also works closely with her team to develop their UX skills.

After qualifying with a BSc in Psychology and Business, Amy started her UX career at Bigmouthmedia / Digitas LBi, before joining User Vision in 2012. Since then, she’s continued to gain further qualifications in UX with certificates in CPUX-F and CPUX-UT.

Away from the world of UX, Amy takes every opportunity to travel the globe. Her Instagram is full of fascinating experiences – from Africa to Australia and many places in-between.

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Alan Blackwood

Senior UX Consultant

About Alan

Alan is a senior consultant with over 10 years’ experience focused on user-centred design.

Along with an MSc in Human Computer Interaction, Alan has experience in UX-related roles in financial services and higher education. His ongoing mission is to make sure users don’t pay the price for uninformed design decisions.

Outside of work, Alan is into most things with wheels and an engine. Not to mention film, literature and the beautiful British countryside.

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Steve Fullerton

UX Consultant

About Steve

Steve works with clients to get to the heart of what users need. He then offers solutions and makes them happen.

Fully CPUX-F certified, his experience includes over four years as a UX/UI Designer at ICAS. In the world of UX, he’s passionate about interface design and prototyping, app design and experience.

When he’s in his own world, Steve’s interests include travel, photography and running.

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Ritticcka Pathak

Business Development

About Ritticcka

Ritticcka helps clients to understand what a difference our UX services can make to their business.

With over 11 years experience in sales and business development, she plays an important part in driving business growth. She also loves meeting new people, which is ideal for such a client-facing role.

Travelling, socialising and practicing yoga are some of the ways that Ritticcka likes to spend her free time.

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Nikki Bochel

Office Manager

About Nikki

Nikki looks after the day-to-day management of the office, making sure everything runs like clockwork.

With 25 years experience in financial services, she knows all about working to tight deadlines and adapting to change. She’s also naturally skilled in making people smile.

Away from the office, some things that make Nikki happy are family, friends and baking (she’s the self-confessed Mary Berry of User Vision).

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Stevie Taylor

Marketing Executive

About Stevie

Stevie handles the Marketing efforts for User Vision, creating our marketing strategy including outgoing emails and social posts, as well as raising awareness of our training, events and our research studios.

With an MSc in Magazine Publishing, Stevie also has over 3 years’ experience in Marketing. Communication and visual elements have always played a role both her studies and her work.

Stevie is a massive foodie, wine and dog lover. She has 2 dogs, a chihuahua and a border collie.

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Our team have years of experience working for leading blue-chip companies and public sector organisations.

With diverse backgrounds, they bring together a range of complementary skills.

Yet they all have in one thing in common. A genuine passion for shaping the very best user experiences.

The team are all deeply involved in the field – regularly contributing on the subject and offering thought leadership to clients, and at conferences, all over the world.

Our team

Chris Rourke

Emma Kirk

Stephen Denning

Julie Osborne

Edward Chandler

Abi Reynolds

Amy McInnes

Alan Blackwood

Steve Fullerton

Ritticcka Pathak

Nikki Bochel

Stevie Taylor

Our team have years of experience working for leading blue-chip companies and public sector organisations.