Accessibility Statement

We are committed to making our website accessible to as many people as possible. You should be able to:

• Navigate the site, menus and interactive functionality using a keyboard, screen reader and voice input tools.
• Increase the font size, text spacing and zoom in on most content.
• Fill out standard forms and input fields with assistive technology.
• Identify and navigate key areas on pages using clear headings and landmarked regions.
• Read essential text and labels without relying on colour.
• Access links and buttons using screen readers like VoiceOver, NVDA, or JAWS

However, we know that some areas still need improvement.

Compliance Status

The User Vision website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. We are actively working to resolve these issues and improve accessibility.

We know that some parts of this website are not fully accessible. These include -

• Services page contains two identically labelled navigation landmarks: The Services page includes two navigation landmarks: one for the main header menu and another for the on-page quick links. However, neither landmark has a distinct label (e.g., "Main navigation" or "Section navigation"). Screen reader users can still navigate between them using landmark shortcuts and explore the contents within each to find what they are looking for. [WCAG 1.3.1]
• Keyboard users may navigate out of the open navigation menu: At higher browser zoom levels and on mobile devices, the main navigation appears inside an expandable hamburger menu in the header. When this menu is open, keyboard users can still tab into content behind it, rather than focus staying within the menu. Similarly, screen reader users (e.g. TalkBack and VoiceOver) can swipe into the background content. As a workaround, keyboard users can use Tab and [Shift+Tab] to stay within the menu contents between the visible menu item. Users must select the Close button to dismiss the menu before continuing to navigate the page. [WCAG 2.4.11, 2.4.3]
• Hamburger menu links may flow off-screen at higher browser zoom levels and are not scrollable: At high zoom levels (e.g. 150%+), several navigation links in the hamburger menu flow-off screen and are not accessible to mouse and keyboard users as they cannot scroll or tab to bring these into view. As a workaround, these links are also present in the footer section on each page [WCAG 1.4.10, 2.4.11 , 1.4.4]
• Inline error messages are not announced: On the Attendee Details page, when booking a training or course, input field errors (e.g. “First name can’t be blank”) are displayed visually but not announced by screen readers when focus moves to the input. There is an error summary on page that is immediately announced, and its links help users jump to each field, however for users navigating each field individually, the inline error itself is not read out on focus. As a workaround, screen reader users can manually explore the area around the input to locate and read the error message [WCAG 1.3.1, 3.3.1]
• Promo code toggle button state is not communicated On the Training Booking page, the “Enter Promo Code” button controls the visibility of a hidden input field to enter the Promo Code. However, the button’s accessibility label is not updated correctly to match its expanded or collapsed state. Currently, it always announced as “expanded” to screen readers, even when the input field is not visible. Users can activate the button and move forward determine whether the input field is now available as it is the very next element when visible. [WCAG 4.1.2]
• Booking Options component obscures content at high browser zooms levels and some content may be hidden behind it: The "Booking Options" panel on the Training Booking page remains fixed on screen while users scroll at high zoom levels (e.g. 200%–400%). This may hide some links behind it for users with navigating with keyboard and mobile users relying on a screen reader. Keyboard users can use the arrow keys to scroll the viewport up or down to bring content into view. [WCAG 1.4.10, 2.1.1, 2.4.7, 4.1.2]
• Booking and Waitlist combo boxes lack labels In the Booking and Waitlist options section when booking a training course, the drop down inputs to select type of ticket and number of attendees do not have visible or programmatic labels. When a user reaches these fields using a screen reader, only the first item in the dropdown is read aloud without any directly explanation of what the field is for. This makes it difficult for screen reader users and those using voice control software to understand what they’re selecting or how the dropdowns differ from one another. As a workaround, users may interpret the purpose of the combo box from the options within the dropdown. [WCAG 1.3.1]
• Radio buttons for payment method are mislabelled: On the Billing Details page, the "Invoice" and "Credit Card" payment options have proper visible labels next to them but these are not announced accurately by screen readers. Users cannot be sure which payment method they are selecting when the radio buttons are focussed. Screen reader users can explore the surrounding text manually to understand the purpose of each radio button. [WCAG 1.3.1, 4.1.2]
• Job listings page lacks landmarks: The Job Listing page does not include standard structural landmarks such as <main> or <header>. As a result, screen reader users cannot easily skip to the main content. Users must manually move through the page to locate content. [WCAG 1.3.1]
• First “Get in touch” link on Contact Us page opens email app: The first “Get in touch” link on the Contact Us page is a email address and activating it open the user’s email app, while the other Get in touch links on the page and throughout the website direct users to the Contact Us page. Because the visible text is identical, users (especially those using screen readers or voice commands) cannot reliably predict what will happen when activating the link. No workaround is currently available. [WCAG 2.4.4 – Link Purpose, 3.2.4 – Consistent Identification]
• Few instances of low contrast text and focus indicator There are a few instances of blue text that do not meet the required contrast ratio for visibility. These issues affect users with low vision, colour vision deficiency, or users relying on visual cues to identify links and focus states. This includes the “Ask a question” link presented when booking a training and the visually dimmed photos and text on the Teams page. [WCAG 1.4.3, WCAG 1.4.11]

Accessibility Improvement Roadmap

Recent audits have identified several accessibility issues across the website including functional problems with interactive elements, focus management and screen reader support.

We are actively working on a full site redesign and rebuild. This will be used as an opportunity to ensure that WCAG 2.2 AA compliance is baked in from the outset, but also that any areas of non-compliance on our current site are not inadvertantly replicated.

Preparation of this Accessibility Statement

This accessibility statement was prepared following an evaluation of the website conducted by User Vision, a third-party accessibility consultancy. The tool was last tested on 01/08/2025, using a combination of automated tools, manual techniques, and testing with assistive technologies on desktop, mobile and tablet devices to ensure the application meets accessibility standards.

We are currently implementing changes based on this audit and will update this page with new information about the improvements we make.

Feedback and Contact Information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us:

• Email: hello@uservision.co.uk
• Phone: +44 (0)131 225 0850

We’ll consider your request and get back to you in 5 working days.

Disproportionate burden

We are not claiming that any of our accessibility issues are disproportionate to fix.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Equality Act 2010. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)(this will open in a new window) for advice and guidance.

The EASS can:

• Provide advice on your rights under the Equality Act 2010.
• Help you understand whether your complaint constitutes a breach of the Act.
• Offer support in resolving your complaint, such as signposting to mediation or legal action if necessary.

Similarly, for users in the European Union, accessibility rights are protected under the European Accessibility Act (EAA). If you believe there has been a breach of the EAA which we have not addressed, you may contact relevant national authorities in your country, as listed on the European Commission's Directorate-General for Employment, Social Affairs and Inclusion(this will open in a new window).

For users in the United States, the Americans with Disabilities Act (ADA) ensures accessibility rights. If you believe that we have not addressed any violations to your rights under the ADA, you can file a complaint to the U.S. Department of Justice (DOJ)(this will open in a new window) on their official website.

Commitment to improvement

We are committed to continually improving the accessibility of our tool and welcome feedback on how we can better meet the needs of our users.