Thoughts

Our thoughts, ideas, news and views that make us passionate about customer experience.

Our blog posts

User Vision: Your Partner for Delivering Outstanding FCA Consumer Duty Customer Outcomes

14 June 2024

With the July 2024 FCA Consumer Duty deadline approaching, financial services firms must deliver good outcomes for customers. User Vision, experts in user experience and accessibility, offers solutions to ensure compliance. From product design to customer support, our services help firms meet regulatory requirements and enhance customer satisfaction.

Read the article: User Vision: Your Partner for Delivering Outstanding FCA Consumer Duty Customer Outcomes

Revolutionising User Experience Research in the UK

3 June 2024

Discover how User Vision and MeasuringU's collaboration brings the innovative MUiQ platform to the UK, delivering unparalleled user insights with advanced analytics and comprehensive research methodologies. Elevate your UX research with our cutting-edge solutions.

Read the article: Revolutionising User Experience Research in the UK

Getting to the root causes of usability errors and accessibility problems

10 April 2024

Delve into the power of Perception-Cognition-Action analysis, unravelling the root causes of interface errors and hazardous situations to refine digital designs for optimal usability and accessibility safety.

Read the article: Getting to the root causes of usability errors and accessibility problems

Understanding the European Accessibility Act: A Definitive Guide

13 February 2024

Delve into the European Accessibility Act's (EAA) pivotal role in fostering inclusivity across digital and physical realms. Explore compliance deadlines, key features, and actionable guidelines for businesses. Embrace accessibility as a catalyst for innovation and inclusivity.

Read the article: Understanding the European Accessibility Act: A Definitive Guide

Unveiling the Top 5 Accessibility Issues in 2023

7 February 2024

Dive into the digital frontier as we uncover the top 5 accessibility challenges of 2023. Delve into the barriers hindering inclusivity online, including our top issue accounting for almost 40% of all WCAG fails found. Discover how these challenges may resonate with your own digital assets and join us in championing inclusivity.

Read the article: Unveiling the Top 5 Accessibility Issues in 2023

Capturing the emotional experience in user research

8 November 2023

What possibilities do you see around collaborating with AI to understand emotions in UX research? What downfalls do you foresee? Learn why the emotional experience of your product or service can impact a user’s decision to interact with it in the future, how UX researchers are currently capturing users’ emotional experience, and the possibilities that arise from collaborating with artificial intelligence (AI) in the future.

Read the article: Capturing the emotional experience in user research

WCAG 2.2 - out today!

5 October 2023

The next major iteration of the Web Content Accessibility Guidelines (WCAG) has now been released! Find out what it means for your organisation.

Read the article: WCAG 2.2 - out today!

A visit to the Google Accessibility Discovery Centre

10 August 2023

I recently joined the Champions Accessibility Network (CAN) and headed down to London for an exciting CAN visit to Google's Accessibility Discovery Centre, offering a first-hand look at some accessibility innovation and inspiration!

Read the article: A visit to the Google Accessibility Discovery Centre

Accessibility, Usability, and the Importance of Both

4 July 2023

While inaccessible sites have greater consequences than sites with poor usability, prioritising accessibility alone can result in a compromised user experience for all. Considering both accessibility and usability as crucial elements that contribute to a positive user experience is important, as neglecting either aspect significantly diminishes the overall quality of the other.

Read the article: Accessibility, Usability, and the Importance of Both

Global Accessibility Awareness Day, May 2023

1 June 2023

Our latest open house event for GAAD was a great success with our Empathy Lab and our wonderful panellists. Find out what we all got up to.

Read the article: Global Accessibility Awareness Day, May 2023
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