Thoughts
Our thoughts, ideas, news and views that make us passionate about customer experience.
Our thoughts, ideas, news and views that make us passionate about customer experience.
We return to the Western hemisphere with today’s review, turning to South America and Latam Airlines. This time we’re anticipating the upcoming Olympics, and looking for flights into Rio. Having seen mixed results from across the world so far, can this company do any better?
Read the article: Airline web accessibility – Part 5: Latam AirlinesWith our first two airline reviews done, it’s time to turn to Africa and Ethiopian Airlines.
Read the article: Airline Web Accessibility – Part 4: Ethiopian AirlinesNext up is the entry on behalf of Europe: Norwegian Air.
Read the article: Airline Web Accessibility – Part 3: Norwegian Air.In this installment, we review our first airline: Delta. It’s been a chilly summer in Edinburgh, so we looked at flights bringing us into Fort Lauderdale International Airport (FLL).
Read the article: Airline Web Accessibility – Part 2: Delta AirlinesLarge airline carriers that fly into the United States have been on a mission to comply with newly applicable legislation in the field of web accessibility.
Read the article: Airline Web Accessibility: Post US DOT Deadline Review Part 1I’ve recently got a new bike and with the advent of glorious weather feel inspired to start cycling to work again. Of course I now need ‘special kit’ to go with this shiny new bike, including a pannier to carry my belongings in (mental note – do not carry so much work between home & office!).
Read the article: Removing customer uncertainty for a good CX – its in the bagEach year everyone at User Vision nominates a different charity to raise funds for, and then we spend the year raising as much money as we can for them with lots of different activities.
Read the article: Let the fund raising begin!Situated at Union Dubai Metro station is the ‘Smart Mall’ by trolley.ae. Smart Mall is a wall-mounted screen displaying a virtual supermarket shelf that users can scroll through to select products to purchase.
Read the article: Smart Mall in Dubai MetroOculus Rift and HTC Vive VR headsets will soon be sitting proudly upon the heads of legions of early adopters.
Read the article: 5 UX hurdles VR still has to clearTo celebrate World Wildlife Day at the BIMA Thirstday event we hosted in Edinburgh last week, we created a fiendish animal-inspired quiz for everyone to attempt all about collective names for various creatures.
Read the article: Animal Collective at Thirstday