Thoughts
Our thoughts, ideas, news and views that make us passionate about customer experience.
Our thoughts, ideas, news and views that make us passionate about customer experience.
Usability testing is one of the most important and long-established techniques in the UX toolbox ... and thus a great place for us to start with new series of UX Toolbox techniques.
Read the article: The UX Toolbox - Usability TestingThe User Vision team joined the 8,000 strong crowd who experienced what it is like to sleep out in the park on a cold (-6°!) winters night. The aim? To raise as much money as possible in order to eradicate homelessness in Scotland.
Read the article: Sleep Out SuccessTwo weeks have elapsed and I think the whole team has just about recovered from another, wonderful World Usability Day (WUD) event.
Read the article: What a wonderful WUD!Although first published almost 20 years ago, Jakob Nielsen’s 10 general principles for interaction design are still incredibly useful and relevant in the field of interaction design.
Read the article: 7 (updated) principles for interaction designASOS have a new visual search tool. Does it provide the user experience we’ve come to expect from this retailer?
Read the article: ASOS visual search: A new way to look for clothes online?The arrival of the digital age has disrupted the retail banking industry and changed the relationship between us and our banks.
Read the article: Bringing the conversation back to bankingPrior to our upcoming Top Tasks Masterclasses in Edinburgh and London, Gerry McGovern recently took the time to have a Q&A session with us to give an insight into the history behind Top Tasks, the methodology and lots more.
Read the article: Q&A session with Gerry McGovernThroughout our blog series (read part one and part two) on conversational interfaces, we’ve looked at the rapid growth of instant messaging; how the interfaces work and touched on why brands are adopting them.
Read the article: The rise of conversational interfaces – Part 3As we saw in last week’s blog post, SMS and instant messaging offer a simple and intuitive method for people to communicate quickly with friends, family, or even the local handyman.
Read the article: The rise of conversational interfaces – Part 22016 was full of hype – and all the talk around conversational interfaces and chatbots replacing apps and websites was no exception.
Read the article: The rise of conversational interfaces