Thoughts

Our thoughts, ideas, news and views that make us passionate about customer experience.

Our blog posts

12 thoughts on creativity

21 July 2015

Creativity has been a hot topic at two UX conferences I attended recently here in the UK and in the US.

Read the article: 12 thoughts on creativity

UX Song of the Month: I Still Haven’t Found What I’m Looking For

13 July 2015

This month’s entry to the UX playlist is courtesy of Gemma Barnes who suggested this song during our mini competition at the UX Scotland conference.

Read the article: UX Song of the Month: I Still Haven’t Found What I’m Looking For

UX Strat Europe 2015 – UX meets business strategy

2 July 2015

In June I attended the inspiring, informative and enjoyable UX Strategy conference in Amsterdam.

Read the article: UX Strat Europe 2015 – UX meets business strategy

Very Exclusive – User Experience Review

26 June 2015

The high-end retail website veryexclusive.co.uk allows customers to pay off their purchases through monthly instalments. Such an approach is more commonly associated with the likes of big purchases; buying a car or investing in a house, and so may be considered unorthodox when applied to clothes.

Read the article: Very Exclusive – User Experience Review

Accessibility – always the bridesmaid, never the bride

25 June 2015

Web accessibility is the practice of making websites usable to people of all abilities and disabilities. Yet somehow accessibility is commonly overlooked and is often not considered, or not deemed important to the implementation of a website.

Read the article: Accessibility – always the bridesmaid, never the bride

My first UX Scotland conference

19 June 2015

June was a big month in user experience for me – I joined User Vision as a UX Consultant, and I attended my first UX Scotland conference. The conference was held right here in Edinburgh, on 11th and 12th of June, at Our Dynamic Earth.

Read the article: My first UX Scotland conference

UX Song of the Month: User Friendly

25 May 2015

This month’s song for the UX Playlist is from Elizabeth Buie (@ebuie) via Twitter, who recommended this number by the salmon-farming head of prog rockers Jethro Tull.

Read the article: UX Song of the Month: User Friendly

Faceted navigation for policies & parties

7 May 2015

When it comes to navigation and information architecture, we often find a good solution is a “faceted navigation” built around the way people naturally choose to find information and providing a flexible and intuitive user journey.

Read the article: Faceted navigation for policies & parties

The UX of elections and voting

6 May 2015

This Thursday after you close the curtain and carefully point your pencil to pick your preferred politician, pause for moment and consider the experience that you are having. How are you feeling? Anxious? Excited? Proud? Grateful? Undecided (still? You’re not alone).

Read the article: The UX of elections and voting

QVC’s Virtual Changing Room

5 May 2015

The online retailer QVC has recently been experimenting with the latest in augmented reality on the Berlin high-street. Situated in the Mall of Berlin, a QVC virtual changing room invites passers-by to ‘try on’ garments from their online store collection.

Read the article: QVC’s Virtual Changing Room
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