Visa Europe

The challenge

As part of their commitment to accessibility, VISA Europe, needed to determine the accessibility of their new payment system Previous payment security solutions, such as 3D secure (i.e. Verified by VISA and MasterCard SecureCode), had been seen as a barrier to people completing transactions online because of accessibility issues so this new payment system needed to resolve this situation.

The new payment system would need to cater for a cross section of people and therefore must meet the needs of people with varying disabilities and capabilities.

What we did

Initially, end user testing was performed to get an understanding of how usable the new account management and checkout was by people with disabilities. After this, it was presented back to the client and representative charities that had taken a keen interest in this work.

Following on from the end user testing, changes to the system were made and the system was subjected to the scrutiny of a full web accessibility audit using the Web Content Accessibility Guidelines (WCAG) version 2. This highlighted further issues and are currently on a roadmap to being resolved.

The outcome

As a result of their commitment, VISA Europe are on well on their way to producing an accessible, card issuer backed payment system providing a simple, secure and easy to use payment system, that will allow the broadest possible user base to take advantage of it.

We are pleased to be working with alongside them to deliver this valuable work.

screenshot of the VISA Europe home page


Let’s get started

Call 0131 225 0850 or email us and take the first step towards improving the user experience and effectiveness of your site.