Thoughts
Our thoughts, ideas, news and views that make us passionate about customer experience.
Our thoughts, ideas, news and views that make us passionate about customer experience.
Gambling in the UK is a multi-billion pound industry, with a huge share of those profits generated by the most profligate of punters.
Read the article: Ticked off about opting outOne of our new consultants, Jessica, has produced her first review for Internet Retailing looking at the new Fortnum & Mason website
Read the article: Fortnum & Mason’s new responsive websiteCreativity has been a hot topic at two UX conferences I attended recently here in the UK and in the US.
Read the article: 12 thoughts on creativityThis month’s entry to the UX playlist is courtesy of Gemma Barnes who suggested this song during our mini competition at the UX Scotland conference.
Read the article: UX Song of the Month: I Still Haven’t Found What I’m Looking ForIn June I attended the inspiring, informative and enjoyable UX Strategy conference in Amsterdam.
Read the article: UX Strat Europe 2015 – UX meets business strategyThe high-end retail website veryexclusive.co.uk allows customers to pay off their purchases through monthly instalments. Such an approach is more commonly associated with the likes of big purchases; buying a car or investing in a house, and so may be considered unorthodox when applied to clothes.
Read the article: Very Exclusive – User Experience ReviewWeb accessibility is the practice of making websites usable to people of all abilities and disabilities. Yet somehow accessibility is commonly overlooked and is often not considered, or not deemed important to the implementation of a website.
Read the article: Accessibility – always the bridesmaid, never the brideJune was a big month in user experience for me – I joined User Vision as a UX Consultant, and I attended my first UX Scotland conference. The conference was held right here in Edinburgh, on 11th and 12th of June, at Our Dynamic Earth.
Read the article: My first UX Scotland conferenceThis month’s song for the UX Playlist is from Elizabeth Buie (@ebuie) via Twitter, who recommended this number by the salmon-farming head of prog rockers Jethro Tull.
Read the article: UX Song of the Month: User FriendlyWhen it comes to navigation and information architecture, we often find a good solution is a “faceted navigation” built around the way people naturally choose to find information and providing a flexible and intuitive user journey.
Read the article: Faceted navigation for policies & parties