Thoughts

Our thoughts, ideas, news and views that make us passionate about customer experience.

Our blog posts

Accessibility Review of Online Retailers Part 2: Mothercare

19 January 2017

We were impressed by Mothercare’s approachto how they do business in today’s market.

Read the article: Accessibility Review of Online Retailers Part 2: Mothercare

Accessibility Review of Online Retailers Part 1: Boots

18 January 2017

For our Accessibility Review of Online Retailers blog series we are starting with the popular UK company Boots.

Read the article: Accessibility Review of Online Retailers Part 1: Boots

Accessibility Review of Online Retailers

17 January 2017

The focus on the article was on physical disability access with, a specific angle on wheelchair access.

Read the article: Accessibility Review of Online Retailers

Creating Habits that stick

9 January 2017

Had enough of the turkey curry, giving alcohol a rest for January, or simply excited about starting something new in your life? What better time to start positive change than the beginning of a new year right?

Read the article: Creating Habits that stick

World Usability Day 2016 – Web Performance and User Experience

13 December 2016

The topic for World Usability Day 2016 was ‘Sustainable User Experience’.Being sustainable is being able to maintain, support and uphold products and services to create the best experience for individuals.

Read the article: World Usability Day 2016 – Web Performance and User Experience

World Usability Day 2016 – A quick Fitbit for sustainability

8 December 2016

The theme for World Usability Day 2016 was sustainability and we put some of our open house visitors to work creating a “Fitbit for sustainability”.

Read the article: World Usability Day 2016 – A quick Fitbit for sustainability

Finalists again for the Gulf Digital Experience Awards

22 November 2016

We are proud to be finalists again for the Gulf Digital Experience Awards in the Digital Agency category.

Read the article: Finalists again for the Gulf Digital Experience Awards

World Usability Day 2016 – The Panel

22 November 2016

A slightly trickier subject for World Usability Day this year did not phase our panel members who once again drew in a large crowd to hear their views on ‘sustainability’ and ‘behaviour change’.

Read the article: World Usability Day 2016 – The Panel

Tips on running successful UX Workshops

18 October 2016

Whether it is a feedback or co-creation session with customers or a strategy or product development meeting with internal teams, UX workshops are a creative and efficient way to gain insights and generate new ideas.

Read the article: Tips on running successful UX Workshops

Review of Mothercare.com for Internet Retailing

10 October 2016

For the July issue of Internet Retailing, we were asked to look at how Mothercare.com and their online offering faired in regards to user experience.

Read the article: Review of Mothercare.com for Internet Retailing
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