Thoughts
Our thoughts, ideas, news and views that make us passionate about customer experience.
Our thoughts, ideas, news and views that make us passionate about customer experience.
A slightly trickier subject for World Usability Day this year did not phase our panel members who once again drew in a large crowd to hear their views on ‘sustainability’ and ‘behaviour change’.
Read the article: World Usability Day 2016 – The PanelWhether it is a feedback or co-creation session with customers or a strategy or product development meeting with internal teams, UX workshops are a creative and efficient way to gain insights and generate new ideas.
Read the article: Tips on running successful UX WorkshopsFor the July issue of Internet Retailing, we were asked to look at how Mothercare.com and their online offering faired in regards to user experience.
Read the article: Review of Mothercare.com for Internet RetailingFor the May issue of Internet Retailing we had a quick look at how Next.co.uk are tackling their e-commerce offering.
Read the article: Review of Next.co.uk for Internet RetailingBack in March Aldi launched a new website focusing on wine e-commerce. As part of our monthly contributions to Internet Retailing we provided a high-level review which has just been uploaded.
Read the article: A review of Aldi for Internet RetailingOn a monthly basis, we contribute to Internet Retailing by reviewing different retail websites. This month it was the turn of B&Q.
Read the article: A review of B&Q for Internet RetailingThe United Arab Emirates is a tremendously exciting and ambitious country and Dubai, as host of the Expo 2020, has the opportunity to show the world the result of their efforts and vision for the future.
Read the article: Improving accessibility in the UAEWe are pleased to say we can conclude our round the world airline accessibility review, having looked at the six airlines (one from each continent) to see how they have approached the new US DOT Legislation on web accessibility.
Read the article: Airline Web Accessibility: Post US DOT Deadline Round UpWe had a quick look at the Singapore Airlines website a few months ago and they had a note referencing we’re trialling a beta site.
Read the article: Airline web accessibility – Part 7: Singapore AirlinesToday we travel down under to see how accessible Qantas’ website is. (Its winter in Sydney, so only a little bit warmer than summer in Edinburgh.)
Read the article: Airline web accessibility – Part 6: Qantas