Thoughts

Our thoughts, ideas, news and views that make us passionate about customer experience.

Our blog posts

World Usability Day 2016 – The Panel

22 November 2016

A slightly trickier subject for World Usability Day this year did not phase our panel members who once again drew in a large crowd to hear their views on ‘sustainability’ and ‘behaviour change’.

Read the article: World Usability Day 2016 – The Panel

Tips on running successful UX Workshops

18 October 2016

Whether it is a feedback or co-creation session with customers or a strategy or product development meeting with internal teams, UX workshops are a creative and efficient way to gain insights and generate new ideas.

Read the article: Tips on running successful UX Workshops

Review of Mothercare.com for Internet Retailing

10 October 2016

For the July issue of Internet Retailing, we were asked to look at how Mothercare.com and their online offering faired in regards to user experience.

Read the article: Review of Mothercare.com for Internet Retailing

Review of Next.co.uk for Internet Retailing

7 October 2016

For the May issue of Internet Retailing we had a quick look at how Next.co.uk are tackling their e-commerce offering.

Read the article: Review of Next.co.uk for Internet Retailing

A review of Aldi for Internet Retailing

4 October 2016

Back in March Aldi launched a new website focusing on wine e-commerce. As part of our monthly contributions to Internet Retailing we provided a high-level review which has just been uploaded.

Read the article: A review of Aldi for Internet Retailing

A review of B&Q for Internet Retailing

28 September 2016

On a monthly basis, we contribute to Internet Retailing by reviewing different retail websites. This month it was the turn of B&Q.

Read the article: A review of B&Q for Internet Retailing

Improving accessibility in the UAE

1 August 2016

The United Arab Emirates is a tremendously exciting and ambitious country and Dubai, as host of the Expo 2020, has the opportunity to show the world the result of their efforts and vision for the future.

Read the article: Improving accessibility in the UAE

Airline Web Accessibility: Post US DOT Deadline Round Up

15 July 2016

We are pleased to say we can conclude our round the world airline accessibility review, having looked at the six airlines (one from each continent) to see how they have approached the new US DOT Legislation on web accessibility.

Read the article: Airline Web Accessibility: Post US DOT Deadline Round Up

Airline web accessibility – Part 7: Singapore Airlines

14 July 2016

We had a quick look at the Singapore Airlines website a few months ago and they had a note referencing we’re trialling a beta site.

Read the article: Airline web accessibility – Part 7: Singapore Airlines

Airline web accessibility – Part 6: Qantas

13 July 2016

Today we travel down under to see how accessible Qantas’ website is. (Its winter in Sydney, so only a little bit warmer than summer in Edinburgh.)

Read the article: Airline web accessibility – Part 6: Qantas
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