Thoughts
Our thoughts, ideas, news and views that make us passionate about customer experience.
Our thoughts, ideas, news and views that make us passionate about customer experience.
User Vision have partnered with Gerry McGovern, a highly-regarded speaker and author to bring to the UK two masterclasses on his successful ‘Top Tasks’ management model.
Read the article: User Vision to bring Gerry McGovern’s ‘Top Tasks’ Masterclass to the UKThis article reviews a particularly nice example of how service design was used to fix a behind the scenes problem (in this case too many returns for online retailers), which in turn improved the overall customer experience and boosted sales.
Read the article: Using service design to boost sales and increase profit marginsrom websites to applications, to sat navs, all user interfaces require testing to ensure they meet the requirements of the end user.
Read the article: In-car user testing – lessons learnedOver the past week, we conducted 6 mini accessibility audits of popular online retail stores. Our aim was to help raise awareness of online accessibility by taking a quick look at how well these brands conformed to WCAG 2.0 guidelines.
Read the article: Accessibility Review of Online Retailers: Round UpFor today’s mini accessibility audit, we are focusing on the online retailer notonthehighstreet.com. This site focuses on products which are out of the ordinary and a little bit unique in comparison to what we expect to find on the high street.
Read the article: Accessibility Review of Online Retailers Part 6: Not on The High StreetTesco is the UK’s largest supermarket retailer. Back in 1984, they recorded the world’s first ‘online’ shopping transaction in Gateshead, England.
Read the article: Accessibility Review of Online Retailers Part 5: TescoThe focus for our next accessibility audit is Joules.com. Joules is a UK based premium lifestyle brand which sells its own branded clothing, accessories and homeware.
Read the article: Accessibility Review of Online Retailers Part 4: JoulesWe are delighted to have won the Best Digital Agency award at the recent Gulf Digital Experience Awards in Dubai for the second year running!
Read the article: Winners of Best Digital Agency…againHouse of Fraser is a firm favourite on the UK High Street with over 60 stores nationwide. In 2014, they attributed record sales to the continued growth of their website, as online became the most profitable retail channel for the first time.
Read the article: Accessibility Review of Online Retailers Part 3: House of FraserWe were impressed by Mothercare’s approachto how they do business in today’s market.
Read the article: Accessibility Review of Online Retailers Part 2: Mothercare