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Putting the spotlight on Dark Patterns

10 April 2019 - Chris Rourke

silhouette of man standing in darkness with one spotlight shining

Dark patterns are part of web UX that we all love to hate. Well, most people do once they understand what they are and how they trick people into doing things online that they don’t want to do (but typically what the company behind the website wants you to do).

The term Dark Patterns(this will open in a new window) was coined by Harry Brignull almost 10 years ago when he launched the wonderful showcase of dark patterns(this will open in a new window), still the best place to see the Hall of Shame for companies applying dark patterns, and a really useful explainer video(this will open in a new window).

You’ve seen dark patterns before, and perhaps fallen for a few of them. They typically occur when you’re trying to do something quickly online, overlooking the small details and resulting in errors such as unintentionally sharing or disclosing information. Perhaps you recall when LinkedIn had you spam your friends(this will open in a new window) to sign them up. It was very effective until a $13 Million legal case put an end to the practice. Other patterns such as the Roach Motel (making it almost impossible to cancel your account) and Bait and Switch are now well known.

Soon however, such dark patterns may come under legal scrutiny in the United States at least. In a rare case of bi-partisan co-operation Senators Mark Warner (D-Va.) and Deb Fischer (R-Neb.) have introduced legislation to stop major web platforms capturing users’ consent or data through manipulative design features.

The Deceptive Experiences To Online Users Reduction Act would apply to online services with over 100 million monthly active users. If it passes the legislative process it will be illegal to "design, modify, or manipulate a user interface with the purpose or substantial effect of obscuring, subverting, or impairing user autonomy, decision-making, or choice to obtain consent or user data," according to the draft text.

There are certainly a lot of grey areas in interpreting the text, which will lead to some legal challenges that are long and lucrative for lawyers involved. But its worth keeping an eye on the progress of this act. Along with the 2018 GDPR legislation in Europe and the recent Online Harms White Paper(this will open in a new window) aimed at forcing tech companies to be responsible for potentially harmful content, it signifies another significant tipping of the balance in favour of the end user to control their data and their experience.

5 Dark Patterns of Black Friday

13 December 2019

The growth of online shopping has allowed retailers to use subtle psychological tactics to persuade shoppers to buy. We examine a variety of sites during their Black Friday events and identify a number of “Dark Patterns”, rating the impact of each from “Mildly Manipulative” through to “Downright Evil”.

Read the article: 5 Dark Patterns of Black Friday

Key Experience Indicators

27 November 2019

How do we know if our products and services are delivering the desired outcome? Do we even know what the desired outcome is? Do we strive to capture what is important to measure, or instead opt for what is easy to measure? As part of World Usability Day 2019, we considered these questions as we looked at the whole area of KPIs for UX, or Key Experience Indicators (KEIs) as they are often referred to.

Read the article: Key Experience Indicators

Apply User Requirements to know what success looks like

6 March 2019

Without learning about your user needs and the requirements for your solution, its difficult to really know if you’re designing a successful product.

Read the article: Apply User Requirements to know what success looks like

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