See how we've shaped the best customer experiences for our clients ... and theirs.
How do you help homeowners confidently finance £10k+ energy upgrades? We uncovered what drives trust—and drop-off—in Scroll Finance's green home financing journey, delivering a clear roadmap to reduce friction and increase conversions.
View From Confusion to Confidence: Green Home Financing projectUser Vision was commissioned by the Energy Saving Trust to assess the user experience of three tools on the Home Energy Scotland (HES) website. The aim was to evaluate how effectively these tools met users’ needs and identify opportunities for improvement.
View Optimising the usability of Home Energy tools projectNHS 24 engaged User Vision to help ensure that future digital health services meet the real needs of the public. By understanding how people seek, access, and trust online health information, this project aimed to uncover opportunities to enhance NHS Inform and inform the evolution of digital healthcare in Scotland.
View Shaping the future of digital health through user insights project