Thoughts
Our thoughts, ideas, news and views that make us passionate about customer experience.
Our thoughts, ideas, news and views that make us passionate about customer experience.
In this installment, we review our first airline: Delta. It’s been a chilly summer in Edinburgh, so we looked at flights bringing us into Fort Lauderdale International Airport (FLL).
Read the article: Airline Web Accessibility – Part 2: Delta AirlinesLarge airline carriers that fly into the United States have been on a mission to comply with newly applicable legislation in the field of web accessibility.
Read the article: Airline Web Accessibility: Post US DOT Deadline Review Part 1I’ve recently got a new bike and with the advent of glorious weather feel inspired to start cycling to work again. Of course I now need ‘special kit’ to go with this shiny new bike, including a pannier to carry my belongings in (mental note – do not carry so much work between home & office!).
Read the article: Removing customer uncertainty for a good CX – its in the bagEach year everyone at User Vision nominates a different charity to raise funds for, and then we spend the year raising as much money as we can for them with lots of different activities.
Read the article: Let the fund raising begin!Situated at Union Dubai Metro station is the ‘Smart Mall’ by trolley.ae. Smart Mall is a wall-mounted screen displaying a virtual supermarket shelf that users can scroll through to select products to purchase.
Read the article: Smart Mall in Dubai MetroOculus Rift and HTC Vive VR headsets will soon be sitting proudly upon the heads of legions of early adopters.
Read the article: 5 UX hurdles VR still has to clearTo celebrate World Wildlife Day at the BIMA Thirstday event we hosted in Edinburgh last week, we created a fiendish animal-inspired quiz for everyone to attempt all about collective names for various creatures.
Read the article: Animal Collective at ThirstdayCustomers can be confused if website menus don’t offer a single clear choice about where to click first. Why is this important?
Read the article: Information Architecture and the ‘First Click’It’s not often we get to blow our own trumpet, and so it is a wonderful thing to have reason to do so.
Read the article: And the winner is … User Vision!In keeping with the theme of innovation, Abi Reynolds and I decided to showcase some of the recent advances in eye tracking technology at our 2015 World Usability Day event.
Read the article: World Usability Day – What are you looking at?