Thoughts

Our thoughts, ideas, news and views that make us passionate about customer experience.

Our blog posts

Improving accessibility in the UAE

1 August 2016

The United Arab Emirates is a tremendously exciting and ambitious country and Dubai, as host of the Expo 2020, has the opportunity to show the world the result of their efforts and vision for the future.

Read the article: Improving accessibility in the UAE

Airline Web Accessibility: Post US DOT Deadline Round Up

15 July 2016

We are pleased to say we can conclude our round the world airline accessibility review, having looked at the six airlines (one from each continent) to see how they have approached the new US DOT Legislation on web accessibility.

Read the article: Airline Web Accessibility: Post US DOT Deadline Round Up

Airline web accessibility – Part 7: Singapore Airlines

14 July 2016

We had a quick look at the Singapore Airlines website a few months ago and they had a note referencing we’re trialling a beta site.

Read the article: Airline web accessibility – Part 7: Singapore Airlines

Airline web accessibility – Part 6: Qantas

13 July 2016

Today we travel down under to see how accessible Qantas’ website is. (Its winter in Sydney, so only a little bit warmer than summer in Edinburgh.)

Read the article: Airline web accessibility – Part 6: Qantas

Airline web accessibility – Part 5: Latam Airlines

12 July 2016

We return to the Western hemisphere with today’s review, turning to South America and Latam Airlines. This time we’re anticipating the upcoming Olympics, and looking for flights into Rio. Having seen mixed results from across the world so far, can this company do any better?

Read the article: Airline web accessibility – Part 5: Latam Airlines

Airline Web Accessibility – Part 4: Ethiopian Airlines

11 July 2016

With our first two airline reviews done, it’s time to turn to Africa and Ethiopian Airlines.

Read the article: Airline Web Accessibility – Part 4: Ethiopian Airlines

Airline Web Accessibility – Part 3: Norwegian Air.

8 July 2016

Next up is the entry on behalf of Europe: Norwegian Air.

Read the article: Airline Web Accessibility – Part 3: Norwegian Air.

Airline Web Accessibility – Part 2: Delta Airlines

7 July 2016

In this installment, we review our first airline: Delta. It’s been a chilly summer in Edinburgh, so we looked at flights bringing us into Fort Lauderdale International Airport (FLL).

Read the article: Airline Web Accessibility – Part 2: Delta Airlines

Airline Web Accessibility: Post US DOT Deadline Review Part 1

6 July 2016

Large airline carriers that fly into the United States have been on a mission to comply with newly applicable legislation in the field of web accessibility.

Read the article: Airline Web Accessibility: Post US DOT Deadline Review Part 1

Removing customer uncertainty for a good CX – its in the bag

2 June 2016

I’ve recently got a new bike and with the advent of glorious weather feel inspired to start cycling to work again. Of course I now need ‘special kit’ to go with this shiny new bike, including a pannier to carry my belongings in (mental note – do not carry so much work between home & office!).

Read the article: Removing customer uncertainty for a good CX – its in the bag
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