User Vision is on G-Cloud 15

For nearly three decades we've worked alongside public sector organisations to understand what their users need and build digital services around these. G-Cloud has been part of how we do that for most of that time, and we're pleased to confirm we're back on the framework for its fifteenth iteration - with 76 services now available to public sector buyers through this route.

If you're planning digital, accessibility or service improvement work for 2027, G-Cloud 15 gives you a straightforward, pre-approved way to bring us in - without a lengthy procurement process.

Here's what's available, and where it tends to help most.

Accessibility

Inclusive design isn't an add-on for us - it's been central to how we work since the start. Our accessibility services on G-Cloud 15 cover WCAG conformance testing, PSBAR compliance support, expert accessibility audits and assistive technology testing with real disabled users, not just automated checkers. For organisations that need this managed on an ongoing basis rather than as a one-off project, our Access360 managed accessibility service is also available through the framework, giving you continuous monitoring and support rather than a single point-in-time report. We've done this work for organisations including the NHS, HMRC and Scottish Government, and we know the difference between a report that ticks a compliance box and one that actually changes how a service performs for the people who rely on it.

Training

Good practice spreads faster when it lives inside a team, not just in a supplier's back pocket. As an official CPUX certification provider, we offer accredited UX training alongside bespoke accessibility and inclusive design workshops, built to give in-house teams the skills and confidence to keep improving services long after a project ends. We've delivered this training directly to teams at organisations including Registers of Scotland and NHS Digital, embedding capability rather than leaving it with us.

Service Design

Public services rarely fail because of one broken screen - they fail because the journey behind it doesn't hold together. Our service design work covers the full picture: discovery, stakeholder workshops, information architecture analysis, service blueprints, co-design sessions and wireframing through to working prototypes. We map how people actually move through a service, end to end, identify where the gaps between departments, channels or systems are costing time, trust or money, and work with teams to redesign those journeys around evidence, not assumptions.

UX and UX Research

Alongside all of this sits a broad range of UX and user research services: interviews, ethnographic studies, surveys, usability testing, expert UX reviews, journey mapping and rapid prototyping. Whether you're validating a concept before you build it or diagnosing why an existing service isn't landing with users, this is the evidence base that makes everything downstream - design, development, investment decisions - more likely to succeed.

Why organisations keep choosing us

Many of our public sector relationships span decades - not because switching suppliers is hard, but because organisations keep choosing to work with us when they have every opportunity to go elsewhere. We think that says more about the quality of our work than any framework listing can.

Planning a digital, UX or accessibility project for the year ahead? Get in touch to talk through how G-Cloud 15 could support it.

Frequently asked questions

What is G-Cloud 15? G-Cloud 15 is the UK government's latest digital marketplace framework, giving public sector buyers a pre-approved, compliant route to procure cloud and digital services - including UX research, service design and accessibility support - without running a full tender.

How many services does User Vision offer on G-Cloud 15? User Vision offers 76 services on G-Cloud 15, spanning user research, UX design, service design, digital accessibility and training.

What accessibility standards does User Vision support through G-Cloud 15? User Vision's accessibility services on G-Cloud 15 include WCAG conformance testing and support with the Public Sector Bodies Accessibility Regulations (PSBAR), alongside expert audits and assistive technology testing.