Accessibility Toolkit - Access360 Managed Service

Continuous WCAG monitoring, expert audits, and capability building to maintain sustainable digital accessibility.

Service Overview

Access360 is User Vision's managed accessibility service that combines automated platform monitoring with specialist human expertise. It provides organisations with continuous visibility of their digital accessibility position, expert guidance on remediation priorities, and the capability-building support needed to maintain standards sustainably.

Designed specifically to prevent accessibility drift - the gradual erosion of standards after an initial audit - Access360 makes accessibility something your organisation manages systematically, not something you worry about reactively

Read more about accessibility drift and why continuous monitoring matters →

What Makes Access360 Different

• Platform + people - Automated tools detect approximately 30-35% of accessibility issues. Access360 combines continuous automated monitoring with periodic expert manual audits, disabled user testing, and remediation guidance. You get both technical visibility and specialist judgment.
• Capability building - Our goal is to help your teams maintain accessibility standards themselves. We provide training, governance frameworks, and ongoing support - building internal capability rather than creating permanent dependency on external consultants.
• Scalable to your needs - Three support packages structured around your organisational capability needs - from establishing accessibility control, through understanding lived experience with disabled user testing, to accessibility as a fully managed capability with strategic governance and training. Platform subscription is separate and based on your estate size.
• Proven platform, specialist expertise - Access360 is powered by Accessibility Cloud, used by leading organisations including the Scottish Government. User Vision has been at the forefront of digital accessibility and user experience since 2000 - bringing deep specialist knowledge to every engagement.

How Access360 Works

At the heart of Access360 is a comprehensive platform that provides:

1. Automated continuous monitoring

Weekly scanning of your digital properties against WCAG 2.1 and 2.2 standards (Level A, AA, and selected AAA criteria) detecting accessibility issues as content changes. The platform is available 24/7 so you can review your accessibility status at any time, with scans scheduled to run on a weekly cadence across your entire digital estate. You know within hours, not months, when new problems appear.

2. Intelligent dashboards and reporting

Visual dashboards showing accessibility status across sites, pages, and components. Not just how many issues you have, but where they appear and how frequently across your estate. Trend analysis tracking improvement over time. Issue prioritisation based on severity and user impact. Exportable reports for stakeholder communication and compliance documentation.

3. Granular issue tracking

Detailed breakdowns of each accessibility violation with code-level guidance on how to fix issues. Filtering by WCAG level (A, AA, AAA), page type, component, or section. Progress tracking as issues are resolved, with assignment and workflow management.

4. Compliance and standards support

Assessment against WCAG 2.1/2.2 standards and European Accessibility Act (EAA) requirements. Generation of VPAT (Voluntary Product Accessibility Template) documentation and EAA compliance reports. Support for creating and maintaining Accessibility Statements tailored to your markets and regulatory requirements - whether you're operating under UK PSBAR, EU EAA, or US Section 508.

The platform shows you what's changed and where it appears. User Vision's experts tell you what actually matters to your users and how to fix it.

The human expertise: User Vision's service wrapper

User Vision's service is tailored to each organisation's needs and tier. The support elements below are available as part of Access360 - your specific package will be agreed during the discovery process.

Expert manual audits

Human-led accessibility reviews that catch the 70% of issues automated tools miss. Testing with assistive technologies - screen readers (JAWS, NVDA, VoiceOver), voice control, screen magnification, and keyboard-only navigation. User journey and task-based testing to ensure accessibility in context. Audit frequency is agreed during the discovery process based on your needs .

Remediation guidance

Expert guidance to help your teams resolve accessibility issues effectively. Interpretation of automated scan results - distinguishing false positives from genuine issues. Prioritisation advice based on user impact and compliance risk. Specific, actionable guidance on how to fix issues, not just what's wrong. Code examples and accessible design pattern recommendations. Remediation workshops for complex issues available in Experience and Lead packages.

Disabled user testing

Testing with people who have lived experience of disability. Real-world validation that fixes genuinely improve user experience, not just compliance scores. Insights that inform design and content decisions beyond technical compliance. Video recordings and detailed reports of user testing sessions.

Capability building

Training for developers, designers, content creators, and product teams. Governance framework development - establishing processes, responsibilities, and accountability. Accessibility champions programmes to identify and empower internal advocates. Process integration - embedding accessibility into existing ways of working (Agile ceremonies, design reviews, QA processes).

Compliance support

Accessibility statement creation and maintenance. Compliance documentation for regulatory requirements. Preparation for accessibility audits and assessments.

Service Tiers

Your Access360 Managed Service is based on choosing the right support package for you. We offer three levels of support:

Access360 Service Tiers

1. Control – Establishing Accessibility Control

Automated monitoring and expert manual audits, with on-demand consultant support and accessibility statements to maintain compliance and keep your digital estate under control.

What's included:

• Accessibility Cloud platform access and setup
• Weekly automated monitoring
• Dashboards and reporting
• Expert manual audits (frequency agreed during discovery)
• On-demand consultant support
• Accessibility statement creation and maintenance
• VPAT and EAA certification documentation creation and support
• Technical platform support

2. Experience – Understanding Lived Experience

What's included:

Everything in Control, plus:

• Usability testing with disabled people
• Video recordings and detailed insight reports of test sessions
• Real-world validation that remediation has improved user experience
• User journey and task-based testing

3. Lead – Accessibility as a Managed Capability

What's included:

Everything in Experience, plus:

• Governance framework development
• Accessibility champions programme
• Tailored training for leadership developers, designers, and content teams
• Strategic accessibility reviews
• Priority helpdesk support
• Dedicated account manager

Implementation Process

Most organisations are fully operational within 2-3 weeks of engagement.

Week 1: Discovery

Discovery consultation to understand your digital estate, current accessibility maturity, and objectives. Documentation of sites, platforms, and content management systems in scope. Identification of key stakeholders and their access requirements. Agreement on platform subscription and support package .

Week 2: Setup

Platform configuration: site registration, scan scheduling, dashboard setup. User access provisioning and permissions configuration. Integration with existing systems if required. Initial automated scan of all registered sites.

Week 2-3: Baseline Assessment

Expert manual audit of priority pages and user journeys. Analysis of automated scan results to identify false positives. Baseline accessibility report establishing your starting position. Prioritised remediation roadmap.

Week 3: Handover and Training

Platform training for key users (technical teams, content teams, stakeholders). Documentation handover (user guides, process documentation). Confirmation of ongoing support channels (helpdesk, account manager). Agreement on review cycle (monthly or quarterly).

Ongoing: Continuous Monitoring and Support

24/7 automated monitoring. Regular manual audits (quarterly, monthly, or as needed depending on tier). Remediation guidance and support as issues are identified. Strategic reviews to assess progress and refine approach.

Who Access360 Is For

Access360 is designed for organisations that recognise accessibility as an ongoing practice, not a one-time project:

• Organisations beginning their accessibility journey or wanting to maintain standards after an initial audit (Control package)
• Organisations ready to validate accessibility improvements through real-world testing with disabled users (Experience package)
• Organisations embedding accessibility as a managed capability across leadership, delivery, and culture (Lead package)
• Public sector organisations managing compliance across digital estates
• Financial services, healthcare, and regulated industries where accessibility risk carries significant regulatory and reputational consequences
• Large enterprises requiring governance frameworks and strategic support
• Organisations committed to inclusive design who want to demonstrate leadership beyond minimum compliance
• Any organisation asking 'how do we make sure our accessibility investment actually sticks?'

If your organisation has already invested in accessibility: Access360 helps you protect and extend that investment by preventing accessibility drift.

If your organisation hasn't yet invested in accessibility: Access360 provides the foundation to build sustainable practice from the start, establishing monitoring, governance, and capability rather than reactively fixing problems after complaints arrive.

Getting Started

Access360 makes accessibility manageable, measurable, and sustainable. By combining automated monitoring with expert human support, it provides the continuous visibility and specialist guidance that turns accessibility from a compliance burden into a managed operational practice.

Book a 30-minute consultation

We'll walk through your current setup, show you what continuous monitoring looks like for your digital estate, and help you determine which tier matches your needs.

Related resources:

• Understanding Accessibility Drift - And How to Prevent It
• Accessibility Toolkit: Accessing, Auditing and Accreditation
• Accessibility Toolkit: Maturity Audits