Accessibility Toolkit - Access360 Managed Service

Continuous WCAG monitoring, expert audits, and capability building to maintain sustainable digital accessibility.

Service Overview

Access360 brings together automated monitoring and hands-on input from experienced accessibility specialists to give organisations a clear, ongoing picture of how their digital accessibility is performing - and the support to keep it that way.

It's built to address accessibility drift - the gradual erosion of standards that happens after an initial audit - as content and features evolve and teams change. Rather than treating accessibility as a one-off project Access360 helps you manage it as a structured, sustainable part of day-to-day delivery.

Read more about accessibility drift and why continuous monitoring matters →

What Makes Access360 Different

• Platform + people - Automated tools detect approximately 30-35% of accessibility issues. Access360 combines continuous automated monitoring with periodic expert manual audits, disabled user testing, and remediation guidance. You get both technical visibility and specialist judgment.
• Capability building - Our goal is to help your teams maintain accessibility standards themselves. We provide training, governance frameworks, and ongoing support - building internal capability rather than creating permanent dependency on external consultants.
• Scalable to your needs - Three service tiers structured around the scale of your digital estate - from a single domain with foundational monitoring, through to organisations managing up to 25 websites requiring strategic partnerships, governance frameworks and accreditation support. Scale up as your accessibility practice matures.
• Proven platform, specialist expertise - Access360 is powered by Accessibility Cloud, used by leading organisations including the Scottish Government. User Vision has been at the forefront of digital accessibility and user experience since 2000 - bringing deep specialist knowledge to every engagement.

How Access360 Works

At the heart of Access360 is a comprehensive platform that provides:

1. Automated continuous monitoring

Weekly scanning of your digital properties against WCAG 2.1 and 2.2 standards (Level A, AA, and selected AAA criteria). The platform is available 24/7 so you can review your accessibility status at any time, with scans scheduled to run on a weekly cadence across your entire digital estate. You know within days, not months, when new problems appear.

2. Intelligent dashboards and reporting

Visual dashboards showing accessibility status across sites, pages, and components. Not just how many issues you have, but where they appear and how frequently across your estate. Trend analysis tracking improvement over time. Issue prioritisation based on severity and user impact. Exportable reports for stakeholder communication and compliance documentation.

3. Granular issue tracking

Detailed breakdowns of each accessibility violation with code-level guidance on how to fix issues. Filtering by WCAG level (A, AA, AAA), page type, component, or section. Progress tracking as issues are resolved, with assignment and workflow management.

4. Compliance and standards support

Assessment against WCAG 2.1/2.2 standards and European Accessibility Act (EAA) requirements. Generation of VPAT (Voluntary Product Accessibility Template) documentation and EAA compliance reports. Support for creating and maintaining accessibility statements tailored to your markets and regulatory requirements - whether you're operating under UK PSBAR, EU EAA, or US Section 508.

The platform shows you what's changed and where it appears. User Vision's experts tell you what actually matters to your users and how to fix it.

The human expertise: User Vision's service wrapper

User Vision's service is tailored to each organisation's needs and tier. The support elements below are available as part of Access360 - your specific package will be agreed during the discovery process.

Expert manual audits

Human-led accessibility reviews that catch the 70% of issues automated tools miss. Testing with assistive technologies - screen readers (JAWS, NVDA, VoiceOver), voice control, screen magnification, and keyboard-only navigation. User journey and task-based testing to ensure accessibility in context. Document accessibility audits for PDFs, Word documents, and spreadsheets. Frequency varies by tier: quarterly (Starter), monthly (Pro), or as needed (Team).

Remediation guidance

Expert guidance to help your teams resolve accessibility issues effectively. Interpretation of automated scan results - distinguishing false positives from genuine issues. Prioritisation advice based on user impact and compliance risk. Specific, actionable guidance on how to fix issues, not just what's wrong. Code examples and accessible design pattern recommendations. Remediation workshops for complex issues.

Disabled user testing

Testing with people who have lived experience of disability. Real-world validation that fixes genuinely improve user experience, not just compliance scores. Insights that inform design and content decisions beyond technical compliance. Video recordings and detailed reports of user testing sessions. Available in Team tier.

Capability building

Training for developers, designers, content creators, and product teams. Governance framework development - establishing processes, responsibilities, and accountability. Accessibility champions programmes to identify and empower internal advocates. Process integration - embedding accessibility into existing ways of working (Agile ceremonies, design reviews, QA processes).

Compliance support

Accessibility statement creation and maintenance. Compliance documentation for regulatory requirements. Preparation for accessibility audits and assessments. Accreditation support (e.g., Digital Accessibility Centre certification) in Team tier.

Service Tiers

Access360 is offered in three tiers designed to meet organisations at different stages of their accessibility maturity. Each tier builds on the previous one, adding capability and strategic support.

Starter - Foundation

Best for:

Organisations that have completed an accessibility audit and fixed critical issues, now needing to ensure standards don't slip as content evolves - without building a dedicated accessibility team.

What this tier enables:

Continuous visibility of your accessibility status. Early detection of new issues as they appear. Quarterly expert validation that automated scans are being interpreted correctly. Foundation for building internal awareness.

What's included:

• Accessibility Cloud platform access and setup
• Continuous automated monitoring (24/7)
• Dashboards and reporting updated weekly
• Technical platform support
• VPAT and EAA certification documentation support
• Annual manual audit for 1 site

Pro - Capability

Best for:

Organisations with multiple teams publishing content across different sites, needing those teams to understand accessibility principles and maintain standards themselves - not rely entirely on central specialists for every decision.

What this tier enables:

Distributed capability across teams. Self-sufficiency in identifying and resolving common issues. Faster resolution times. Reduced dependency on external consultants for routine questions.

What's included:

Everything in Starter, plus:

• Annual manual audits for up to 5 sites
• Remediation workshops
• Team training (developers, designers, content creators)
• Accessibility statement review and updates
• Helpdesk support for accessibility questions

Team - Strategic Partnership

Best for:

Organisations managing complex digital estates with regulatory obligations, needing evidence-based assurance that accessibility is under control, capability embedded across the organisation, and recognised accreditation to demonstrate leadership.

What this tier enables:

Organisational maturity in accessibility practice. Recognised external validation. Strategic governance framework. Leadership positioning in inclusive design.

What's included:

Everything in Pro, plus:

• Accessibility audits of up to 20 sites
• Disabled user testing sessions
• Governance framework development
• Accessibility champions programme
• Quarterly strategic reviews
• Priority helpdesk support
• Dedicated account manager

Implementation Process

Most organisations are fully operational within 2-3 weeks of engagement.

Week 1: Discovery

Discovery consultation to understand your digital estate, current accessibility maturity, and objectives. Documentation of sites, platforms, and content management systems in scope. Identification of key stakeholders and their access requirements. Agreement on service tier and deliverables.

Week 2: Setup

Platform configuration: site registration, scan scheduling, dashboard setup. User access provisioning and permissions configuration. Integration with existing systems if required. Initial automated scan of all registered sites.

Week 2-3: Baseline Assessment

Expert manual audit of priority pages and user journeys. Analysis of automated scan results to identify false positives. Baseline accessibility report establishing your starting position. Prioritised remediation roadmap.

Week 3: Handover and Training

Platform training for key users (technical teams, content teams, stakeholders). Documentation handover (user guides, process documentation). Confirmation of ongoing support channels (helpdesk, account manager). Agreement on review cycle (monthly or quarterly).

Ongoing: Continuous Monitoring and Support

24/7 automated monitoring. Regular manual audits (quarterly, monthly, or as needed depending on tier). Remediation guidance and support as issues are identified. Strategic reviews to assess progress and refine approach.

Who Access360 Is For

Access360 is designed for organisations that recognise accessibility as an ongoing practice, not a one-time project:

• Public sector organisations with 20+ websites, where content is published by teams across different departments
• Financial services, healthcare, and regulated industries where accessibility risk carries significant regulatory and reputational consequences
• Large enterprises with complex digital estates and multiple teams publishing content
• Organisations committed to inclusive design who want to demonstrate leadership beyond minimum compliance
• Any organisation asking 'how do we make sure our accessibility investment actually sticks?'

If your organisation has already invested in accessibility: Access360 helps you protect and extend that investment by preventing accessibility drift.

If your organisation hasn't yet invested in accessibility: Access360 provides the foundation to build sustainable practice from the start, establishing monitoring, governance, and capability rather than reactively fixing problems after complaints arrive.

Getting Started

Access360 makes accessibility manageable, measurable, and sustainable. By combining automated monitoring with expert human support, it provides the continuous visibility and specialist guidance that turns accessibility from a compliance burden into a managed operational practice.

Book a 30-minute consultation

We'll walk through your current setup, show you what continuous monitoring looks like for your digital estate, and help you determine which tier matches your needs.

Related resources:

• Understanding Accessibility Drift - And How to Prevent It
• Accessibility Toolkit: Accessing, Auditing and Accreditation
• Accessibility Toolkit: Maturity Audits

Access360 is powered by Accessibility Cloud, used by leading organisations including the Scottish Government to manage accessibility across their digital estate.