Exploring how the European Commission re-focused their information architecture through the powerful Top Tasks methodology.
Voice is a new paradigm for us UX’ers and being interested in voice as a new technology and communication in general, we wanted to learn more about how we go about creating and testing Voice Experiences. See what we did at our recent event.
Our clients got ‘hands-on’ with our accessibility simulation gloves, learnt more about the new WCAG 2.1 directive, and how to get accessibility on the agenda.
The link between GDPR & UX The General Data Protection Regulation (GDPR), which is designed to enable individuals to better control their personal data, comes into effect on 25th May 2018. Whilst there is plenty of advice out there on … Continued
Although first published almost 20 years ago, Jakob Nielsen’s 10 general principles for interaction design are still incredibly useful and relevant in the field of interaction design. For example, in his principles, he talks about “Consistency and Standards” which is … Continued
ASOS have a new visual search tool. Does it provide the user experience we’ve come to expect from this retailer? We at User Vision love ASOS – as the steady stream of packages we get delivered to the office will … Continued
The arrival of the digital age has disrupted the retail banking industry and changed the relationship between us and our banks. Where banking once meant going into our local branch and interacting with people face to face, digital channels like … Continued
How successful have chatbot been? We look at a few ‘bots’ in situ to see how they work and whether they are a useful customer experience tool.
Prior to our upcoming Top Tasks Masterclasses in Edinburgh and London, Gerry McGovern recently took the time to have a Q&A session with us to give an insight into the history behind Top Tasks, the methodology and lots more. Q1. … Continued
What in fact are conversational interfaces, how do they work and what are the incentives for brands to develop a chatbot?
Conversational interfaces & chatbots are a hot topic for 2017, but what actually are they and how do we go about interacting with them?
User Vision have joined forces with Gerry McGovern, a highly-regarded speaker and author to bring to the UK two masterclasses on his successful ‘Top Tasks’ management model.