Thoughts
Our thoughts, ideas, news and views that make us passionate about customer experience.
Our thoughts, ideas, news and views that make us passionate about customer experience.
Having now been in the UK for two years and nine months, I recently found myself needing to renew my visa in order to continue living and working here.
Read the article: Renewing my visa, or how a poor user experience cost me £500Following the success of our first Certified Professional for Usability & User Experience Foundation training course in the UK this year, we are delighted to bring this to the UAE market in January 2016!
Read the article: Bringing CPUX Training to the UAESince my background is in Information Architecture (IA), I thought I would introduce our World Usability Day guests to what I think is an innovative technique for assessing user needs through the Top Task Identification method.
Read the article: World Usability Day – Top Tasks activityIn light of this year’s theme of ‘innovation’, I wanted to highlight the importance of prototyping ideas to generate innovative solutions.
Read the article: World Usability Day – ‘Problems to Prototypes’ WorkshopTopshop are pretty on the ball when it comes to trying out new ways of improving the user experience.
Read the article: Topshop’s foray into bPay – wearable techAfter last month’s foray into Hollywood musicals, let’s return to some proper rock ‘n roll.
Read the article: UX Song of the month: SatisfactionAnother year and another eventful World Usability Day open house here at User Vision – in fact our 10th! It was a flurry of activity all day with guests arriving from all over the UK and some even further afield.
Read the article: Innovation & UX at World Usability Day, 2015Ahead of our World Usability Day open house event we ran a short survey to uncover more around this year’s theme of innovation, and what it actually means to our clients and colleagues.
Read the article: Innovation survey results – part 1Back in the 60’s it took my mother at least a month of her wages as a secretary to get a flight to London for the weekend.
Read the article: Travel and the passenger experience – RyanairI was doing a bit of online shopping recently, and I saw an invitation on one retailer’s website to participate in a short survey. Of course I’d do that! I’m always happy to give feedback to help make the user experience better.
Read the article: Getting value from users’ data (and time!)