Five steps to airline website accessibility
15 January 2016 - Jessica Cameron
Following the United States Department of Transportation (DOT) ruling that airline websites must meet WCAG 2.0 Level AA accessibility standards, air carriers are looking for solutions. If you are struggling to get the approach right, then User Vision can help…
The challenge
DOT CFR 14 Part 382 requires all air carriers flying in and out of the US (with seating capacity of 60 or more) to make their full websites accessible by December 2016. While this legislation is great news for passengers with disabilities, it does pose a significant challenge for airlines. The good news is, we’ve just finished helping a major air carrier meet the December 2015 requirements. And we can help you achieve full compliance by the end of the year.
Our solution
Our approach involves working with you to make sure that inclusiveness is baked into your existing site design. This approach is cost-effective, helping you avoid both hefty DOT fines and the costs associated with developing and maintaining a separate overhead for providing an accessible solution. It also drives conversion by ensuring that user centred design principles make your website more effective for ALL users.
If DOT web accessibility compliance is your problem, we have the solution. See our slideshare (this will open in a new window)for more information – and contact us, so we can help you be ready!
You might also be interested in...
The Unintended Consequences of Making Things Easier
7 September 2026Making things easier sounds like an obvious good thing, but when we remove effort from an experience, we don’t always know what else we’re removing with it. As AI and automation reshape how people interact with services, we need to understand not just whether the technology works, but how it changes behaviour, what information or human judgement might be lost, and whether the experience is actually better.
Read the article: The Unintended Consequences of Making Things EasierThe Deadlines Moved. The Standard Didn't.
24 August 2026Two accessibility deadlines moved in opposite directions this year. The EAA turned one in June and enforcement is now visibly ramping up across EU member states, while the US extended its ADA Title II deadline for state and local governments to April 2027 or 2028, depending on size. Neither is a reason to relax: both frameworks converge on WCAG 2.1 AA as the baseline, and this piece sets out what the extra runway is actually for.
Read the article: The Deadlines Moved. The Standard Didn't.Forbes Just Ranked Accessibility's Best. The Rest of the Web Got Worse
10 August 2026Forbes' 2026 Accessibility 200 (published 19 May, 200 honourees, 23 countries) leans heavily on AI powered personalisation this year - from a tactile sign-language robotic hand to Amazon's AI shopping assistant. But 2026 also produced the first WCAG compliance regression in six years and a record year for accessibility lawsuits, a reminder that recognition for innovation and compliance are answering two different questions.
Read the article: Forbes Just Ranked Accessibility's Best. The Rest of the Web Got Worse