Five steps to airline website accessibility
15 January 2016 - Jessica Cameron
Following the United States Department of Transportation (DOT) ruling that airline websites must meet WCAG 2.0 Level AA accessibility standards, air carriers are looking for solutions. If you are struggling to get the approach right, then User Vision can help…
The challenge
DOT CFR 14 Part 382 requires all air carriers flying in and out of the US (with seating capacity of 60 or more) to make their full websites accessible by December 2016. While this legislation is great news for passengers with disabilities, it does pose a significant challenge for airlines. The good news is, we’ve just finished helping a major air carrier meet the December 2015 requirements. And we can help you achieve full compliance by the end of the year.
Our solution
Our approach involves working with you to make sure that inclusiveness is baked into your existing site design. This approach is cost-effective, helping you avoid both hefty DOT fines and the costs associated with developing and maintaining a separate overhead for providing an accessible solution. It also drives conversion by ensuring that user centred design principles make your website more effective for ALL users.
If DOT web accessibility compliance is your problem, we have the solution. See our slideshare (this will open in a new window)for more information – and contact us, so we can help you be ready!
You might also be interested in...
Nothing About Us Without Us: What CRPD at 20 Means for UX
16 June 2026As the Convention on the Rights of Persons with Disabilities turns 20, this article asks what “Nothing About Us Without Us” should mean for UX in practice. It argues that accessibility is not just about testing whether something works for disabled people, but involving disabled people earlier in shaping what gets built.
Read the article: Nothing About Us Without Us: What CRPD at 20 Means for UXThe Third Key: Why Social Access Is the Missing Piece in Inclusive Service Design
8 June 2026Social access is the missing piece in inclusive service design. Read Chris Rourke’s latest thinking on creating services that work better for more people.
Read the article: The Third Key: Why Social Access Is the Missing Piece in Inclusive Service DesignDesigning for Cognitive Load: Why Accessibility Must Account for Mental Effort
15 May 2026Accessibility is not just about whether someone can technically use a product - it's about how much effort that use requires. This article explores why cognitive load is a fundamental accessibility issue, how it affects users, and what organisations can do to create clearer, calmer, more inclusive digital experiences.
Read the article: Designing for Cognitive Load: Why Accessibility Must Account for Mental Effort