Essentials in UX and HCD Management (CPUX-M)





Created in association with the International Usability and UX Qualification Board(this will open in a new window), this professional 1-day course ( plus 75 minute exam the following day) and UX certification programme is designed to ensure UX managers and leaders are familiar with management terms and concepts of user experience and human-centred design. 

This course is design for UX professionals who want to understand their work in an organisational context so they can communicate better with their management. Other people who may benefit from this course are:

  • Product managers and Product owners
  • Managers who manage UX professionals without being UX professionals, for example test managers
  • UX professionals who want to pursue a UX management career path
  • Lone UX professionals, the “UX team of one”, in an organization, who want to know, “Am I doing it right?”
  • UX consultants who need to advise their clients about UX management and strategy
  • People with no formal UX-training who want to pursue a career in UX
  • Designers
  • Developers
  • Business anaysts

Learn the basics of corporate language that are relevant for UX professionals. Understand what business goals are, how they relate to UX goals, and how they should drive UX work. Gain influence by understanding the business relevance of UX and how to influence management stakeholders. Get resources to convince and educate your organisation about the value of human-centred design strategy.

What you will learn

You will be able to apply management concepts in the following areas of competence:

  • The challenges of human-centred design (HCD) management
  • Business terms that every UX professional should know
  • UX and HCD management and leadership
  • Crafting and driving UX vision
  • Creating a shared HCD culture
  • HCD maturity
  • Boosting HCD maturity
  • Measuring the business value of HCD activities
  • Risk management
  • Ethical design and sustainable design

Certification test

In order to gain the CPUX-Management certification, you must pass the 75-minute test that consists of 40 multiple choice questions. To pass, you must score at least 28 points out of the 40 possible.

No prerequisites are necessary to achieve the CPUX-M certificate. The course will be a full day of training, with the examination scheduled for 9am the following day.

The UXQB website has an example of a certification test(this will open in a new window)

Priced at £ 795 + VAT ( this includes the cost of the exam) or Examination only £ 240 + VAT ( this involves studying the course yourself prior to the exam)

Cancellation policy

The following cancellation policy applies to all bookings made:

  • 30 days or more before training – full refund or attend a future course date
  • 7-29 days prior to training – 50% refund
  • 6 days or less prior to training – no refund

You are most welcome to send a substitute for the originally booked delegate at any time by notifying us of their details. User Vision reserves the right to cancel all or parts of the course if an insufficient number of people register for the course

Your trainers

About Duncan Stephen

Duncan has significant experience in enabling people to adopt human-centred approaches to the delivery and continuous improvement of services, websites and digital products. I identify how products and services are performing, and where they can be improved to deliver the best experience. Most of his experience has been in higher education. I have also worked on digital and research projects for small businesses, in the third sector, in public affairs and government.

Duncan is an agile-certified project manager, and I have a track record in successfully integrating human-centred approaches with agile ways of working. He is also an accredited service designer, and his work considers people’s wider experience across multiple touchpoints. User experience brings together his interest in web technologies with his background in social science. His degree is in economics and politics, and Dunca has a particular interest in behavioral science. This helps him understand what makes people tick. He enjoys incorporating this knowledge into his work to improve technology-focused services that need to be more human-centred.

In his spare time, he enjoys cycling, running, and walking to explore new areas.

Course Access

You will receive an online link to access the course in the coming days.

Looking for training for you or your team? Talk to us. Get in touch