Conducting Inclusive User Research

Sep

Overview

This one-day course for experienced user researchers will introduce best practices for capturing disabled users’ needs and preparing, moderating and reporting on usability tests involving people with disabilities

We focus on the most important aspects of usability research process that must be considered when conducting research with people with disabilities.

Choose this course if you are interested in...

Conducting Discovery research for capturing disabled users’ needs: Inclusivity considerations in interview, observation and other discovery methods.
Usability Testing for Enhanced Accessibility: Learning how usability tests, conducted with a diverse range of disabled participants, supplement technical evaluations of digital products
Expert Insights from User Vision’s Accessibility Consultants: Beyond standard usability practices, the focus extends to the nuances of testing with disabled individuals, covering preparation, recruitment, moderation, and reporting.
Practical Understanding: Understand how adherence to these methodologies elevates the effectiveness of testing allowing for precise identification of barriers that significantly influence the user journey for disabled individuals utilising your digital services.

What will you learn?

Our hands-on training will teach developers how to make digital services work for everyone, including users of assistive technology.

Recruitment – Identifying and engaging the right audience of users with disabilities
Performing user needs research with disabled participants
Preparing the usability tests – Planning and communication prior to the test sessions
Moderating and observing usability test sessions to maximise insights for you and your team
Analysis and reporting from testing

Prerequisites

Please note: This course is intended for UX professionals who are already experienced in conducting usability testing and understand the standard testing process and deliverables. Rather than describing usability testing in general, we will focus on the key differences that make testing with disabled participants different from standard usability testing in all aspects of preparation, recruitment moderation and analysis.

What to expect on the day?

During the course attendees will apply their learnings in practical exercises and interactive discussions. Our training includes many examples of good practices in planning, performing and reporting the results of the usability testing sessions with people with disabilities. You will walk away with concrete takeaways as to how to apply these methodologies to your organisation.

You will receive a copy of all training materials and course activities. There is no exam in this course, but all successful participants will receive a certificate of completion at the end of the day.

Cancellation policy

The following cancellation policy applies to all bookings made:

30 days or more before training – full refund or attend a future course date
7-29 days prior to training – 50% refund
6 days or less prior to training – no refund

You are most welcome to send a substitute for the originally booked delegate at any time by notifying us of their details. User Vision reserves the right to cancel all or parts of the course if an insufficient number of people register for the course

Your trainers

About Keith Allan

Keith is a skilled Principal Accessibility Consultant with experience in User Centred Design and a passion for creating inclusivity in technology through effective accessibility. Keith has experience working with web designers, developers and project managers on multiple accessibility projects with clients in the public sector, retail and financial services. Through his client engagements he regularly applies his skills in Accessibility Testing, Web Design, Accessibility mentoring and Usability testing with people with disabilities.

About Snigdha Ramkumar

Snigdha is passionate about human-computer interaction and leveraging technology to make the world a more inclusive place. With a bachelor’s degree in computer science engineering and a master’s in cognitive science, Snigdha has a strong foundation in various programming languages, user research, and data analysis. She enjoys learning and apart from practical experience, she has completed courses to improve her knowledge about web accessibility, WCAG criteria, and assistive technology. Her experience as a writer helps her communicate complex ideas and findings effectively, which proves to be helpful when interacting with clients and delivering reports.