A review of B&Q for Internet Retailing
28 September 2016 - Amy McInnes
On a monthly basis, we contribute to Internet Retailing(this will open in a new window) by reviewing different retail websites. This month it was the turn of B&Q.
B&Q took big steps to update their digital offerings just under a year ago now. The first release came under some criticism, particularly around the amount of money they spent on it. Eight months later and the site has certainly fixed a lot of user experience issues but has it gone far enough…
Read the full review on Internet Retailing(this will open in a new window)
B&Q retail review
You might also be interested in...
User Vision: Your Partner for Delivering Outstanding FCA Consumer Duty Customer Outcomes
14 June 2024With the July 2024 FCA Consumer Duty deadline approaching, financial services firms must deliver good outcomes for customers. User Vision, experts in user experience and accessibility, offers solutions to ensure compliance. From product design to customer support, our services help firms meet regulatory requirements and enhance customer satisfaction.
Read the article: User Vision: Your Partner for Delivering Outstanding FCA Consumer Duty Customer OutcomesWhat are UX errors of omission and commission?
26 January 2021Explore how these often small and subtle errors can create big blindspots for your users.
Read the article: What are UX errors of omission and commission?The User Experience of Voting
28 October 2020As the US election day nears we look at some of the usability challenges in voting.
Read the article: The User Experience of Voting