A review of B&Q for Internet Retailing

28 September 2016 - Amy McInnes

B&Q logo

On a monthly basis, we contribute to Internet Retailing(this will open in a new window) by reviewing different retail websites.  This month it was the turn of B&Q.

B&Q took big steps to update their digital offerings just under a year ago now.  The first release came under some criticism, particularly around the amount of money they spent on it.  Eight months later and the site has certainly fixed a lot of user experience issues but has it gone far enough…

Read the full review on Internet Retailing(this will open in a new window)

Review of B&Q

B&Q retail review

Understanding Accessibility Drift - And How to Prevent It

12 February 2026

Why accessibility standards erode after audits, and what continuous monitoring can do about it.

Read the article: Understanding Accessibility Drift - And How to Prevent It

Accessibility Toolkit - Access360 Managed Service

5 January 2026

Continuous WCAG monitoring, expert audits, and capability building to maintain sustainable digital accessibility .

Read the article: Accessibility Toolkit - Access360 Managed Service

Using the Kano Model to Drive Product Success

14 October 2025

The Kano Model helps product teams understand what drives customer satisfaction. Features are grouped as Mandatory, Satisfier, Delighter, Indifferent, or Rejectors - each affecting the user experience in different ways. By balancing these feature types, teams can make smarter decisions, avoid clutter, and build products that truly delight users.

Read the article: Using the Kano Model to Drive Product Success

Explore all thoughts

Do you have a project in mind? Let’s chat about what we can do for you. Get in touch