A review of B&Q for Internet Retailing
28 September 2016 - Amy McInnes
On a monthly basis, we contribute to Internet Retailing(this will open in a new window) by reviewing different retail websites. This month it was the turn of B&Q.
B&Q took big steps to update their digital offerings just under a year ago now. The first release came under some criticism, particularly around the amount of money they spent on it. Eight months later and the site has certainly fixed a lot of user experience issues but has it gone far enough…
Read the full review on Internet Retailing(this will open in a new window)
B&Q retail review
You might also be interested in...
Why positionality matters in UX research
29 July 2026Positionality is the lens every UX researcher brings to their work. This article explores how who is asking the questions shapes what users share, how insights are interpreted, and why recognising our own perspective leads to better, more inclusive research.
Read the article: Why positionality matters in UX researchDesigning for Cognitive Load: Why Accessibility Must Account for Mental Effort
15 May 2026Accessibility is not just about whether someone can technically use a product - it's about how much effort that use requires. This article explores why cognitive load is a fundamental accessibility issue, how it affects users, and what organisations can do to create clearer, calmer, more inclusive digital experiences.
Read the article: Designing for Cognitive Load: Why Accessibility Must Account for Mental EffortThe Three Lenses Model: How MR, CX and UX Work Better Together
16 April 2026Most organisations run market research, track CX, and test with users — but they rarely connect the dots. Here's a model that does.
Read the article: The Three Lenses Model: How MR, CX and UX Work Better Together