A review of B&Q for Internet Retailing

28 September 2016 - Amy McInnes

B&Q logo

On a monthly basis, we contribute to Internet Retailing(this will open in a new window) by reviewing different retail websites.  This month it was the turn of B&Q.

B&Q took big steps to update their digital offerings just under a year ago now.  The first release came under some criticism, particularly around the amount of money they spent on it.  Eight months later and the site has certainly fixed a lot of user experience issues but has it gone far enough…

Read the full review on Internet Retailing(this will open in a new window)

Review of B&Q

B&Q retail review

Banned by the Algorithm: Why "Appeal Later" Isn't Trustworthy AI

20 August 2026

Vinted’s automated account bans may be intended to protect users, but when decisions are opaque, explanations are vague and appeals come only after the damage is done, the problem is more than technical. This article explores why AI-driven enforcement is fundamentally a process design issue—and what platforms can do to make automated decisions more transparent, fair and trustworthy.

Read the article: Banned by the Algorithm: Why "Appeal Later" Isn't Trustworthy AI

Why positionality matters in UX research

29 July 2026

Positionality is the lens every UX researcher brings to their work. This article explores how who is asking the questions shapes what users share, how insights are interpreted, and why recognising our own perspective leads to better, more inclusive research.

Read the article: Why positionality matters in UX research

Designing for Cognitive Load: Why Accessibility Must Account for Mental Effort

15 May 2026

Accessibility is not just about whether someone can technically use a product - it's about how much effort that use requires. This article explores why cognitive load is a fundamental accessibility issue, how it affects users, and what organisations can do to create clearer, calmer, more inclusive digital experiences.

Read the article: Designing for Cognitive Load: Why Accessibility Must Account for Mental Effort

Explore all thoughts

Do you have a project in mind? Let’s chat about what we can do for you. Get in touch