A review of B&Q for Internet Retailing
28 September 2016 - Amy McInnes
On a monthly basis, we contribute to Internet Retailing(this will open in a new window) by reviewing different retail websites. This month it was the turn of B&Q.
B&Q took big steps to update their digital offerings just under a year ago now. The first release came under some criticism, particularly around the amount of money they spent on it. Eight months later and the site has certainly fixed a lot of user experience issues but has it gone far enough…
Read the full review on Internet Retailing(this will open in a new window)
B&Q retail review
You might also be interested in...
Designing for Cognitive Load: Why Accessibility Must Account for Mental Effort
15 May 2026Accessibility is not just about whether someone can technically use a product - it's about how much effort that use requires. This article explores why cognitive load is a fundamental accessibility issue, how it affects users, and what organisations can do to create clearer, calmer, more inclusive digital experiences.
Read the article: Designing for Cognitive Load: Why Accessibility Must Account for Mental EffortThe Three Lenses Model: How MR, CX and UX Work Better Together
16 April 2026Most organisations run market research, track CX, and test with users — but they rarely connect the dots. Here's a model that does.
Read the article: The Three Lenses Model: How MR, CX and UX Work Better TogetherUnderstanding Accessibility Drift - And How to Prevent It
12 February 2026Why accessibility standards erode after audits, and what continuous monitoring can do about it.
Read the article: Understanding Accessibility Drift - And How to Prevent It