Applying user requirements for innovative products

Online

Apr

29

Overview

How to create innovative solutions with systematic user needs and user requirements analysis

As the benefits of UX become recognised and user-centred design processes are applied more often, project teams start using terms such as ‘user needs’ and ‘user requirements’ in their project meetings. This is great news. Addressing user needs and user requirements in a structured manner can provide great clarity for your solution design and actually spark the creative thinking that leads to innovation.

But what exactly are user needs and user requirements and what’s the best way to apply them in solution design? Several questions arise once you commit to designing for user needs and user requirements:

  • Are user needs and user requirements actually the same thing?
  • How can we ensure they are accurate and evidence-based, not just a projection of the designer’s vision?
  • Is documenting them worth the effort or just an administrative burden since the team intuitively knows what they are?
  • Even worse - could they actually become constraints that inhibit us from thinking of innovative solutions?

To tell us how the process of designing with user requirements works we have a guest presenter who is a recognised expert in user requirements engineering - Thomas Geis, President of the International UX Qualification Board. He will discuss user requirements, how they are elicited, documented and then applied to a structured user-centred design process. He will outline the difference between user needs and user requirements and how to apply them effectively to ensure your solution stays true to the needs of your users.

This session will start at 10am and be 1 hour long, with an opportunity to ask questions at the end.

Your trainers

About Chris Rourke

Chris Rourke is our most experienced trainer and has been delivering training even before 2000 when he founded User Vision.  He has conducted UX and human factors projects throughout the UK and Europe, working with many blue chip commercial companies and leading public sector organisations to provide UX and accessibility support.  With a background in engineering psychology, Chris has worked on projects for a wide range of digital platforms including interactive TV, public kiosks, web and mobile.

Besides courses delivered through User Vision, Chris also delivers UX & usability training for Econsultancy, and has delivered in-house and public courses in Europe and the Middle East.

Areas of specialism: Information architecture, user research, interaction design principles, UX strategy, conversion rate optimisation and eCommerce usability.

About Thomas Geis

Thomas Geis has worked full time as a usability engineer since 1993 and is a well-known practitioner in the field of usability engineering. He is well-known for putting well-founded expertise with practical application examples to the point. Thomas Geis is the editor of several ISO standards for usability and has completed countless context of use analyses and usability tests for software as well as hardware and on a daily basis specifies user requirements.

Thomas Geis is part of the core team of the authors of the ISO 9241 series and together with Knut Polkehn editor of the curriculum for the CPUX-UR.

Course Access

You will receive an online link to access the course in the coming days.

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