CPUX-UR: Applying user needs & requirements to user-centred design

If you’ve performed research with your users to inform your design, you want to ensure that your learnings are clearly understood and applied by designers, developers, business analysts and the whole UX team. Failing to do so results in various ideas of what ‘a good UX’ means – and ultimately a product or service that doesn’t deliver the best user experience.

This 3-day practical seminar course addresses this crucial challenge – how you can capture comprehensive user needs and turn them into design requirements that help ensure a user-centred product or service is delivered.

Who the training is for

This 3-day course, plus optional exam, is ideally suited for:

• User Researchers
• Requirements Engineers
• Business Analysts

and anyone who gathers, communicates and applies user requirements for project teams to create user-centred services, sites and IT solutions.

Training content

In this comprehensive course you will learn how to identify and specify user requirements early and throughout your projects. In agile projects, structuring user requirements by real user tasks helps creating a backlog based on real user needs. This drives user stories based on the context of use that can be implemented reliably. Unnecessary sprints can be avoided, necessary sprints can be planned, all resulting in a more successful project.

Introduction to user research and context of use analysis

• Differentiate between requirements and solutions
• Differentiate between stakeholder requirements
• Practical exercise on how to differentiate user requirements from other requirements

Planning your research

• Identifying the rationale and goals for researching users and the context of use analysis
• Determining the approach for conducting the context of use analysis

Gathering & documenting information about your users & context of use

• Selecting and recruiting users
• Effective research through user interviews and observations
• Documenting the results of your research to identify users’ needs and creating user requirements
• Exercise: Conduct a contextual interview and document it as an as-is scenario

Identify user needs based on your research

• Reviewing research findings to capture and prioriise the needs of your users
• How to write clear and accurate user needs that can be applied by the design team
• Exercise: Practise how to identify and formulate user needs based on a real contextual interview

Deriving & structuring user requirements from user needs

• How to evolve your user needs into user requirements for the solution
• Exercise: Practise to derive and formulate user requirements based on identified user needs
• How to structure your user requirements
• Exercise: Practise to structure user requirements by the user tasks to be supported rather than by system components or features
• Consolidating, validating and prioritising user requirements with users
• Communicating user requirements to other project team members
• Integrating the user requirements with your design process

Following the training, you can choose to take the exam for the CPUX-UR certificate, which is independently assessed.

Costs

The training without examination is £1,800 plus VAT.

The examination fee is an additional £500 plus VAT

Cancellation policy

The following cancellation policy applies to all bookings made:

• 30 days or more before training – full refund or attend a future course date
• 15-29 days prior to training – 50% refund
• 7-14 days prior to training – 25% refund
• 6 days or less prior to training – no refund

You are most welcome to send a substitute for the originally booked delegate at any time by notifying us of their details. User Vision reserves the right to cancel all or parts of the course if an insufficient number of people register for the course.