UX Strategy – Design Leadership




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In this UX Strategy course, we will bring you through a framework to help you think about and plan your own UX strategy. We will look at questions such as; how and where do you begin? What do you need to establish in terms of processes, people, and policies to implement your strategy? And what can you do to bring others along with you on the journey in order to create a truly customer-centric culture?

Measurement is a key part of a successful strategy and we recommend as a natural progression in your learning, the next course after this one, is our one-day course dedicated to measuring the user experience.

Choose this course if you are interested in...

  • Learning how the user experience fits in with the overall customer experience, and how both fit with your organisation’s wider digital strategies
  • How to get management buy-in and raise the profile of UX in your organisation
  • Understanding where the gaps are in your current UX processes and practices
  • Learning more about which processes you need to implement to ensure that robust and joined-up user centred design practices are being followed
  • Understanding the different roles in UX and how teams can work together

What you will learn

  • Fundamentals of UX Strategy
  • How to create a UX Vision statement to guide your thinking
  • How to create and develop a UX Roadmap to guide you towards your goals
  • Strategies for overcoming organisational barriers, including resistance to change
  • The different roles and responsibilities in UX, and how to build your team and bring others along with you
  • UX measurement:  An introduction on how to monitor, measure and communicate the value of your strategy

What to expect on the day

Throughout the day we run several activates, based on case study material where you and your classmates will get the opportunity to apply aspects of the strategic framework to different situations.  You will walk away with a framework and templates that you can use immediately in developing your own processes and strategy.

You will receive a print-out of all training materials and course activities. There is no exam in this course but all successful participants will receive a certificate of completion at the end of the day.

Cancellation policy

The following cancellation policy applies to all bookings made:

  • 30 days or more before training – full refund or attend a future course date
  • 15-29 days prior to training – 50% refund
  • 7-14 days prior to training – 25% refund
  • 6 days or less prior to training – no refund

You are most welcome to send a substitute for the originally booked delegate at any time by notifying us of their details. User Vision reserves the right to cancel all or parts of the course if an insufficient number of people register for the course.

Your trainers

About Edward Chandler

With over 14 years’ experience applying a user centred design ethos, Ed is passionate about creating great experiences.  Before joining User Vision Ed worked at RNIB delivering accessibility across the board from Financial services, entertainment and travel.

At User Vision Ed has worked with a variety of clients in the financial, government and travel and tourism sector. One of his biggest successes has been to help an airline become accessible delivering a wide variety of accessibility consultancy from training through to management buy in and process change, whilst delivering a UX programme of regular testing with users.

Ed has an MSc in Human Factors from University of Nottingham, has sat on various international and industrial standards groups, delivered training to students on MSc courses and professionals in various organisations and has gained the CPUX-F qualification.

Ed heads up Client Services to help bring our clients more value from our services and focusing on embedding user centred design principles throughout organisations.

Specialisms and interests:  accessibility and inclusion, user research methodologies, interaction design principles, user centred design and UX strategy

Course Access

You will receive an online link to access the course in the coming days.

Looking for training for you or your team? Talk to us. Get in touch