UX Song of the month: Getting to know you

6 October 2015 - Chris Rourke

Phone with headphones attached

This month’s entry for the UX playlist is the memorable toe-tapper Getting to Know You, the Richard Rogers composition from The King and I, sung by Julie Andrews.  Or was it Deborah Kerr(this will open in a new window) doing the acting and Marni Nixon(this will open in a new window) dubbing the vocal talents as she did in so many great musicals of the era?  There is some degree of confusion over this as you’ll see in the comments to the YouTube Video (this will open in a new window)embedded below.

A woman wears a voluminous dress and holds sway over a group of children in the court of the King of Siam.  She sings the praises of user research as the best starting point for experience design, as well as the type of interaction we’ve come to expect in today’s  social media:

Getting to know you, Getting to know all about you. Getting to like you, Getting to hope you like me.

Continuing, she indicates the importance of employing an appropriate moderation style to put participants at ease during qualitative research such as usability testing, depth interviews and focus groups:

Getting to know you,  Getting to feel free and easy When I am with you,  Getting to know what to say …. Because of all the beautiful and new Things I’m learning about you Day ..by ..day

From the last line we presume that she favours longitudinal user research methods such as a diary study or contextual analysis carried out over several days to capture the context and “in the moment experience” that can otherwise be difficult to observe.

We don’t need that elegant smile and beautiful voice to convince us of the benefits of getting to know people through user research.   It’s the essence of user centred design and almost always reveals user behaviours and opinions that we were not expecting.  The trick is to perform the research in a way that reveals the nuances as well as the more obvious findings and then to analyse the results to develop practical evidence-based design recommendations.

Do you have a song with an obvious (or hidden) reference to user experience design and user experience?  Please suggest a UX-related song for next month in the comments, or tell us on Twitter: @uservision using #UVUXplaylist.

Capturing the emotional experience in user research

8 November 2023

What possibilities do you see around collaborating with AI to understand emotions in UX research? What downfalls do you foresee? Learn why the emotional experience of your product or service can impact a user’s decision to interact with it in the future, how UX researchers are currently capturing users’ emotional experience, and the possibilities that arise from collaborating with artificial intelligence (AI) in the future.

Read the article: Capturing the emotional experience in user research

Accessibility, Usability, and the Importance of Both

4 July 2023

While inaccessible sites have greater consequences than sites with poor usability, prioritising accessibility alone can result in a compromised user experience for all. Considering both accessibility and usability as crucial elements that contribute to a positive user experience is important, as neglecting either aspect significantly diminishes the overall quality of the other.

Read the article: Accessibility, Usability, and the Importance of Both

The Rise of Privacy by Design

6 April 2023

In the light of rising concerns and expectations of fair, transparent, and lawful operations of people’s data by businesses and organisations, the article looks at the drivers of attention to digital privacy, its importance to user trust, as well as the UX role and challenges in it.

Read the article: The Rise of Privacy by Design

Explore all thoughts

Do you have a project in mind? Let’s chat about what we can do for you. Get in touch