A review of B&Q for Internet Retailing
28 September 2016 - Amy McInnes
On a monthly basis, we contribute to Internet Retailing(this will open in a new window) by reviewing different retail websites. This month it was the turn of B&Q.
B&Q took big steps to update their digital offerings just under a year ago now. The first release came under some criticism, particularly around the amount of money they spent on it. Eight months later and the site has certainly fixed a lot of user experience issues but has it gone far enough…
Read the full review on Internet Retailing(this will open in a new window)
B&Q retail review
You might also be interested in...
What are UX errors of omission and commission?
26 January 2021Explore how these often small and subtle errors can create big blindspots for your users.
Read the article: What are UX errors of omission and commission?The User Experience of Voting
28 October 2020As the US election day nears we look at some of the usability challenges in voting.
Read the article: The User Experience of Voting5 Dark Patterns of Black Friday
13 December 2019The growth of online shopping has allowed retailers to use subtle psychological tactics to persuade shoppers to buy. We examine a variety of sites during their Black Friday events and identify a number of “Dark Patterns”, rating the impact of each from “Mildly Manipulative” through to “Downright Evil”.
Read the article: 5 Dark Patterns of Black Friday