Our strength comes from our considerable experience working with leading commercial and public sector organisations, and the highly complementary skills of the individual team members. Our core consultants are:
Chris Rourke, Founder & CEO
Chris has over 20 years commercial experience in usability, accessibility, human factors consultancy and training. Chris has worked with a range of clients including Hewlett Packard, Dell Computers, NCR, Houses of Parliament, Emirates Airline, DirectGov and many other commercial and public sector clients in the UK and abroad.
Chris is Founder and Past President of the Scottish Chapter of the Usability Professionals’ Association and the UPA’s regional coordinator for Europe. He is a member of various professional organisations, including the British Human-Computer Interaction Group (BHCIG), and the Computers and Human Interaction Group of the Association for Computing Machinery (ACM-SIGCHI).
Chris is a Board Member of ScotlandIS, the trade body for the software, IT and creative technology industries for Scotland. He is also on the Steering Committee for the world’s first Master’s degree in Design Ethnography at the University of Dundee which is helping train the ethnographers of the future.
Chris holds a BSc. in Engineering Psychology from Tufts University and a MSc. in Ergonomics from the University of Michigan.
Emma Kirk, Managing Director
Emma has over 18 years experience in Strategic Marketing and digital fields. Her career spans a wealth of blue chip organisations predominantly in the financial services sector. She also has digital agency experience having established the digital service for Scotland’s largest direct marketing agency.
Emma brings a strategic yet common-sense approach to User Vision, making the world of user experience an understandable and jargon-free experience for our clients. She holds a BA (Hons.) Business Studies with Marketing and the CIM Diploma in Marketing.
Stephen has over 15 years’ experience and a passion for delivering useful, usable, compelling and accessible experiences for users. He has a background in management and technology consulting and extensive experience in designing, managing and delivering across the various aspects of the user-centred design process. At User Vision Stephen works with clients to understand their needs and manages teams of consultants to deliver the right answers in the right way.
Over the years he has had the opportunity to work with a range of engaging clients across the UK, Europe, Middle East, SE Asia and the USA, including BSkyB, Amazon, Tesco Bank, McLaren Automotive, Jumeirah Group, Emirates Airlines, Autotrader, English Heritage, Standard Life, Scottish Widows and NHS24. Stephen has a Master’s degree in Human Factors in Information Design, is a member of BCS and UXPA and regularly speaks at conferences in the UK and internationally.
Abi Reynolds, Principal UX Consultant
Abi has over 10 years’ experience in Research & Project Management and for the last 7 has focused usability and user experience. Prior to joining User Vision as a Principal Consultant Abi was UX Research Manager at Paddy Power, Dublin and was involved in the development of a range of gaming and entertainment products for desktop, tablet and mobile devices.
Previously Abi set-up and managed a usability lab in National College of Ireland (Dublin). She is particularly interested in exploring (new) UX Research methods and blogs about this in her spare time. Abi has a Bachelors degree in Business & Languages from Strathclyde University, Glasgow and a Masters in Business from Napier University, Edinburgh. She is always looking for opportunities to practice her Spanish and Italian and regularly confuses them both.
Amy McInnes, Principal UX Consultant
Amy is particularly passionate about E-commerce and understanding buyer behaviour.
With a background in sales, Amy joined us from one of Europe’s leading digital agencies where she was a key player in the development of the usability department, introducing Conversion Rate Optimisation, and ensuring the continual integration of usability across all the digital media offerings.
Amy graduated from the University of Stirling with a BA in Psychology and Business. She constantly chases the team for blog articles with bribes of homemade cakes.
Ed Chandler, Principal UX Consultant
With over 10 years’ experience applying a user centred design ethos, Ed is passionate about creating “best in class” experiences. Before joining User Vision Ed was an Accessibility and UX Specialist at RNIB working with a wide range of clients to apply accessibility best practice. Key clients worked with include; RBS Group, Lloyds Banking Group, HSBC, Santander, Barclays, VISA Europe, MasterCard, NCR and the British Council.
Ed has a Masters in Human Factors from the University of Nottingham and is a Registered Member of the Institute of the Ergonomics and Human Factors. He is also a member of several British and International standards groups.
Alan Blackwood, User Experience Consultant
Alan has over 10 years experience in user-centered design roles in large commercial and public-sector organisations. During that time he has co-coordinated and led user-centered design input into major web developments in the financial services and higher education sectors, utilising his practical knowledge of the skills and techniques required to help businesses meet the varying demands of diverse user groups.
Alan completed a BA in English Literature at the University of Sheffield before discovering the wonders of the emerging technology of the web and subsequently completed an MSc in Human Computer Interaction at Napier University in Edinburgh.
Gayle Whittaker, User Experience Consultant
Gayle has over 10 years’ experience of designing and delivering user-centred solutions. Prior to joining User Vision Gayle applied these principles to a variety of high-profile ICT projects within the Scottish Government and undertook web design for an Edinburgh agency.
Gayle is fascinated by how people interact with technology and enjoys helping organisations understand their services from an end users perspective, working with the business to apply that insight into innovative ways that really add value and accessible to all. She is also a strong advocate of inclusive design and accessibility standards.
Gayle graduated from Edinburgh College of Art with a degree in Textile Design before later transferring her knowledge to the digital space with a post-graduate diploma in Multimedia Technology from Napier University.
Nicola is an experienced service design and UX consultant who has led several projects for financial service, retail and government clients. Her projects have included applying service design thinking and ethnography research tools to establish new market opportunities and user behaviour patterns.
Nicola has a degree in Product Design from the Glasgow School of Art. She has a bad habit of quoting movies during conversation and singing in the office.
Jessica Cameron, User Experience Consultant
Jessica Cameron is an experienced UX researcher and champion for the voice of the user. Prior to joining User Vision she carried out customer experience testing for the City of Edinburgh Council, playing a key role in advancing the Council’s digital first strategy and ensuring visitors had seamless experiences across multiple devices.
Jessica graduated from Stanford University with a PhD in Social Psychology. She is passionate about finding the most effective research tools for a project, and has more than 10 years of experience with both qualitative and quantitative methods.
When she is not busy thinking about the best ways to measure the user experience, Jessica likes to bang on drums and search Edinburgh for acceptable recreations of iconic American foods.
Mark Crowley, User Experience Consultant
Mark has been helping large organizations make their websites more customer-centric since 2003, with specific experience in the technology, telecommunications, insurance, NGO, and university sectors.
He has a particular interest in improving site navigation and information architecture using quantitative techniques to discover customers’ top tasks and to measure how well websites support their successful completion.
Previously Mark was Principal Analyst with The Customer Respect Group, a Boston-based online customer experience consultancy, and more recently was a Principal UX Consultant with the Customer Carewords group.
Mark has a primary degree in Electronic Engineering and an MA in Technical Communication from the University of Limerick.
Susan Brannan, Studio Manager
Susan has over 10 years’ experience in hospitality and office management.
Before joining User Vision Susan was a project coordinator with a surveying company spending most of her time on AutoCAD.
Over the last 5 years she has been successfully growing and managing the User Vision Focus facilities.
Julie Osborne, Finance Manager
Julie has over 20 years’ finance experience working for a wide variety of companies.
She has been the Financial Controller at User Vision for several years. As well as working with numbers some of the week, the rest of the week she is a Medical Herbalist.
Ritticcka Pathak, Business Development Executive
Ritticcka has been involved in business development roles for a number of years. Prior to joining User Vision Ritticcka worked in sales roles at both Halifax Bank of Scotland and Capita Life and Pensions, where she also spent time as an analyst in the finance department.
Passionate about sales and marketing, Ritticcka brings her knowledge and experience to User Vision with the goal of generating market awareness and excitement around our valuable UX services.
Outside of work Ritticcka is passionate about beauty and has completed a skincare and bridal makeup course.