We are proud to have clients from all over the world in many different sectors and we are particularly proud that over 90% of our clients have remained with User Vision for many years.

Hear what some of our clients have said about us.

User Vision provided a fast and prompt response both during the initial approach and preparation of Our Report

The report was very engaging and excellently put together. Also very detailed (a necessary requirement) however, each section was succinctly written.

The Word version of the report enabled us to quickly prepare our action plan by externally benchmarking against a recognised framework and confirmation of the feedback received from our User group.  We were Impressed by the expertise and delivery

Resourcing & Development, Royal Bank of Scotland

User Vision have become part of our extended team and we rely on them to ensure that we are getting it right when it comes to accessibility and user experience.

Their prompt friendly service means that they can be replied upon to fit in with project deadlines and their comprehensive reports and presentations allow us to easily incorporate recommended enhancements into our service design……..

We consider the feedback we receive from User Vision to be a vital part of the development of our service and are consulting with them on an ongoing basis as we redesign our service from end to end. Knowing from the start that we have this support reassures me as the business owner that we can validate our service at design stage and scope further ongoing enhancements following launch.

This is a fundamental aspect of our service delivery.

Acting Online Services Manager, Student Loans Company

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User Vision reacted quickly to the brief; using a relatively cheap method of prototyping we tested this with a well chosen audience.
From the feedback we made a number of very crucial changes, and were able to go to full build of the site with a strong level of confidence.

Web Development Manager, National Australia Group

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Our website is continuously developing. Our aim is to be as customer focussed as possible. We are delighted that this recent survey shows that we have listened to our customers and made improvements that will benefit them.

Web Developer, Careers Scotland

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The research undertaken by User Vision enabled us to understand more about how people actually use ballot papers and other voting materials.

Their findings provided detailed insights into how the design of these can make voting easier or more difficult.

Senior Research Officer, The Electoral Commission

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I’ve been extremely impressed with the quality, thoroughness and speed of your work – the insights you’ve given us have made us slap our heads over some things that are staring us in the face; on the other hand it’s also validated some of the things that we’ve been saying need attention for ages.

Clearly this gives me the ammunition I need in justifying demands for development resource!

On a more personal note, my team have all found it a most enjoyable experience working with you both – I just hope our informal approach hasn’t been too much of a culture shock!

Website Manager – Britannia Building Society

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We have worked with User Vision for some years now to improve the effectiveness of our consumer web sites.

They have undertaken usability studies, focus groups and online evaluations for us to provide the means to address areas of under performance and issues effecting usability.

With each piece of work undertaken by User Vision we are able to make changes to our online processes that have a positive impact and in turn improves the profitabiliy of our business.

User Vision are a very friendly and professional organisation and we have formed very good relationships with them over the years.

eCommerce, Sainsbury’s Bank

User Vision’s extensive expertise in user interaction design gave us the insights that enabled us, from the very early design phase, to make the configuration of complex mathematical algorithms simple to follow for the user.

They also worked with us to solve the problem of presenting large amounts of high-dimensional data to our users in a clear, concise and meaningful way.

This focus, especially so early in our design phase, has enabled us to build a product that users have repeatedly described as powerful, yet simple to use and clutter-free.

Epistemy, Co-Founder & Software Leader


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We have had a long association with User Vision who have provided specialist usability and accessibility expertise to us.

We recently released significant new developments to two of our online tools and User Vision provided high quality test plans, facilitation of the testing sessions and comprehensive feedback and recommendations.

We have always found the analysis provided by User Vision to be insightful and clear to understand.

Head of Information and Projects, Turn2us

The redesign has transformed the usability and accessibility of the website. Many favorable comments have been received from our users and there have been more than 1 million visits to the site since the relaunch.

The work of User Vision was integral to this success both in terms of guiding the work of the team during the development phases and in demonstrating that targets have been met.

What made their input so valuable was an ability to understand our requirements and give valuable and practical recommendations for improvements.

Internet Project Leader, Aberdeenshire Council

“We found this to be a really valuable process for identifying the priorities of our users and enabling us to focus on what matters to them. The various techniques used were very different to anything we had ever been through before, but the support and guidance from UserVision was excellent.”
– Sean Callery, Digital Communications Executive, Law Society of Scotland.

The Law Society of Scotland

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By offering an independent and expert view, User Vision helped us to create a handsome design that is highly usable and has become one of our best selling products.

We continue to work with User Vision on other products because we trust their expertise and value their independent assessment of our products

UX project manager, Honeywell

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Let’s get started

Call 0131 225 0850 or email us and take the first step towards improving the user experience and effectiveness of your site.