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Customer Journey Mapping

Feb 2018

Do you want to understand your customers’ current pain points and identify opportunities for improvement?

Customer Journey Mapping is a useful user-centred design methodology, which allows you to map out your customers’ experience as they engage with your product or brand. It will help you understand what is working well in your key journeys and where the gaps in service lie.  It is also a useful tool to identify areas for improvement and innovation.

For more information on this course, click here


Venue information

User Vision Head Office
55 North Castle Street Edinburgh, EH2 3QA United Kingdom
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20 February 2018 , 9:00 am - 1:00 pm


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