Come and join us to hear how we, User Vision, one of Scotland’s leading UX agencies, were tasked to develop a service design strategy to help the Citizens Advice service in Scotland reach new sectors and improve client journeys across all channels: online, phone and face to face.
This case study will be presented by Polly Tolley, Head of Communications at Citizens Advice Scotland and Amy McInnes, Principal Consultant at User Vision.
08.30 – 09.00 Arrival and Breakfast
09.00 – 10.00 Case Study and Presentation
10.00 – 10.30 Closing Remarks and Networking
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