Thoughts

Our thoughts, ideas, news and views that make us passionate about customer experience.

Our blog posts

Understanding the European Accessibility Act: A Definitive Guide

13 February 2024

Delve into the European Accessibility Act's (EAA) pivotal role in fostering inclusivity across digital and physical realms. Explore compliance deadlines, key features, and actionable guidelines for businesses. Embrace accessibility as a catalyst for innovation and inclusivity.

Read the article: Understanding the European Accessibility Act: A Definitive Guide

Unveiling the Top 5 Accessibility Issues in 2023

7 February 2024

Dive into the digital frontier as we uncover the top 5 accessibility challenges of 2023. Delve into the barriers hindering inclusivity online, including our top issue accounting for almost 40% of all WCAG fails found. Discover how these challenges may resonate with your own digital assets and join us in championing inclusivity.

Read the article: Unveiling the Top 5 Accessibility Issues in 2023

Capturing the emotional experience in user research

8 November 2023

What possibilities do you see around collaborating with AI to understand emotions in UX research? What downfalls do you foresee? Learn why the emotional experience of your product or service can impact a user’s decision to interact with it in the future, how UX researchers are currently capturing users’ emotional experience, and the possibilities that arise from collaborating with artificial intelligence (AI) in the future.

Read the article: Capturing the emotional experience in user research

WCAG 2.2 - out today!

5 October 2023

The next major iteration of the Web Content Accessibility Guidelines (WCAG) has now been released! Find out what it means for your organisation.

Read the article: WCAG 2.2 - out today!

A visit to the Google Accessibility Discovery Centre

10 August 2023

I recently joined the Champions Accessibility Network (CAN) and headed down to London for an exciting CAN visit to Google's Accessibility Discovery Centre, offering a first-hand look at some accessibility innovation and inspiration!

Read the article: A visit to the Google Accessibility Discovery Centre

Accessibility, Usability, and the Importance of Both

4 July 2023

While inaccessible sites have greater consequences than sites with poor usability, prioritising accessibility alone can result in a compromised user experience for all. Considering both accessibility and usability as crucial elements that contribute to a positive user experience is important, as neglecting either aspect significantly diminishes the overall quality of the other.

Read the article: Accessibility, Usability, and the Importance of Both

Global Accessibility Awareness Day, May 2023

1 June 2023

Our latest open house event for GAAD was a great success with our Empathy Lab and our wonderful panellists. Find out what we all got up to.

Read the article: Global Accessibility Awareness Day, May 2023

The Rise of Privacy by Design

6 April 2023

In the light of rising concerns and expectations of fair, transparent, and lawful operations of people’s data by businesses and organisations, the article looks at the drivers of attention to digital privacy, its importance to user trust, as well as the UX role and challenges in it.

Read the article: The Rise of Privacy by Design

A day in the life ... Kieran

6 March 2023

In our 'day in the life' series, Kieran faces his fears and overcomes imposter syndrome, showcasing his knowledge on the topic of accessibility!

Read the article: A day in the life ... Kieran

A day in the lives ... Snigdha & Demelza

30 November 2022

There is something very special about a World Usability Day at User Vision, and 2022’s was our first back since 2019! Our team has been growing in the meantime, and we asked two of our Accessibility Analysts to share their experience of their first foray into World Usability Day.

Read the article: A day in the lives ... Snigdha & Demelza
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