House of Fraser is a firm favourite on the UK High Street with over 60 stores nationwide. In 2014, they attributed record sales to the continued growth of their website, as online became the most profitable retail channel for the … Continued
We were impressed by Mothercare’s approach to how they do business in today’s market. For them an emphasis on community and people is key as they “believe that parenting and raising children is an essential foundation for the society we … Continued
For our Accessibility Review of Online Retailers blog series we are starting with the popular UK company Boots. Boots operates over 2,500 stores across the UK ranging from local pharmacies to large health and beauty stores. In terms of physical … Continued
Just before the Christmas Break, an article appeared on the BBC website about the accessibility of shops. The article highlighted that retailers were: “missing out on £249 billion because many are inaccessible to disabled customers”. The focus on the article … Continued
Creating habits and sticking to them can be tricky. During our World Usability Day open house, we discussed with people what they wanted to change and the best way to do it.
The topic for World Usability Day 2016 was ‘Sustainable User Experience’. Being sustainable is being able to maintain, support and uphold products and services to create the best experience for individuals. Sustainability and UX are closely related as they both … Continued
The theme for World Usability Day 2016 was sustainability and we put some of our open house visitors to work creating a “Fitbit for sustainability”. Three teams were asked to temporarily suspend reality and imagine that Richard Branson has offered up … Continued
A slightly trickier subject for World Usability Day this year did not phase our panel members who once again drew in a large crowd to hear their views on ‘sustainability’ and ‘behaviour change’. The crowd also brought with them some … Continued
Running a successful user experience workshop can be challenging. Here are a few of our tips to help get the most from your respondents.
Another short review for Internet Retailing. In July this year we took at look at Mothercare’s ecommerce offering.
Catch up on the short reviews we do for Internet Retailing Magazine. May’s edition looked at Next.co.uk.
Our monthly review for Internet Retailing for May was on Aldi and their new wine e-commerce website.