Other articles by Natalie Simpson

The rise of conversational interfaces – Part 3

How successful have chatbot been? We look at a few ‘bots’ in situ to see how they work and whether they are a useful customer experience tool.

The rise of conversational interfaces – Part 2

What in fact are conversational interfaces, how do they work and what are the incentives for brands to develop a chatbot?

The rise of conversational interfaces

Conversational interfaces & chatbots are a hot topic for 2017, but what actually are they and how do we go about interacting with them?

Accessibility Review of Online Retailers: Round Up

Over the past week, we conducted 6 mini accessibility audits of popular online retail stores. Our aim was to help raise awareness of online accessibility by taking a quick look at how well these brands conformed to WCAG 2.0 guidelines. … Continued

Accessibility Review of Online Retailers Part 5: Tesco

Tesco is the UK’s largest supermarket retailer. Back in 1984, they recorded the world’s first ‘online’ shopping transaction in Gateshead, England . So, it seems only right to include them in our series of short accessibility reviews. A quick recap … Continued

Accessibility Review of Online Retailers Part 3: House of Fraser

House of Fraser is a firm favourite on the UK High Street with over 60 stores nationwide. In 2014, they attributed record sales to the continued growth of their website, as online became the most profitable retail channel for the … Continued

Accessibility Review of Online Retailers Part 1: Boots

For our Accessibility Review of Online Retailers blog series we are starting with the popular UK company Boots. Boots operates over 2,500 stores across the UK ranging from local pharmacies to large health and beauty stores. In terms of physical … Continued